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Introduction

On 13 March 2007 the Commission adopted a Consumer Policy Strategy pdf for 2007-2013. The strategy sets out the challenges, role, priorities and actions of EU consumer policy for this period.

Between November 2004 and September 2006, Consumer organisations have been consulted on various occasions to define the future priorities of consumer policy. In particular, at a workshop organized by the General assembly of Consumer organisations in Brussels (12-)13 November 2004), in the framework of the European Consultative Consumer Group (ECCG) (10 December 2004, 16 March 2005, 20 September 2006), and through bilateral hearings held with many national consumer organizations in January-February 2005 in Belgium, Czech Republic, Denmark, Cyprus, Greece, Spain, Germany, Finland, France, Hungary, Ireland, Luxemburg, Sweden, United Kingdom, Netherlands and Poland. Besides, meetings were held with the Bureau Européen des Associations de Consommateurs (BEUC), and the European association for the coordination of consumer representation in standardization (ANEC).

The overall objectives of the Strategy are to empower consumers, to enhance their welfare and to protect them effectively. The Commission's vision is to achieve by 2013 a single, simple set of rules for the benefit of consumers and retailers alike.

More broadly, the European Consumer Policy aims at making the European Union a tangible reality for each European citizen through guaranteeing their rights as consumers in their everyday life. Consumer policy can also contribute to alleviate social problems and, thus, contributes to a more cohesive society throughout the 27 Member States.

The priorities of the strategy are to:

  • Increase consumer confidence in the internal market – which contributes to the improvement of business competitiveness – by establishing a uniform regulatory environment that is equally enforced across the European market and which effectively protects consumers.
  • Strengthen consumers’ position in the marketplace by developing consumer education tools, the active support of EU consumer organisations, and their involvement in policy making.
  • Ensure that consumer concerns are taken into account in all EU policies.
  • Complement Member States' consumer policies.
  • Collect consumer-related data to support the development of legislative proposals and other initiatives.

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Background documents

On 13 March 2007 the Commission adopted a “Consumer Policy Strategy" for the years 2007-2013. BG CS DA DE EL ES ET FI FR HU IT LT LV MT NL PL PT RO SK SL SV pdf

Council Resolution on the Consumer Policy Strategy of the EU (2007 – 2013) DE FR pdf(2803rd EMPLOYMENT, SOCIAL POLICY, HEALTH AND CONSUMER AFFAIRS Council meeting - Brussels, 30-31 Mai 2007)

Communication from the Commission BG CS DA DE EL ES ET FI FR HU IT LT LV MT NL PL PT RO SK SL SV pdf to the Council, the European Parliament and the European Economic and Social Committee on the EU Consumer Policy strategy 2007-2013 FR version updated 13-06-2007
Summary of the Impact Assessment Report BG CS DA DE ET EL Fr ES IT LV LT HU MT NL PL PT RO SK SL FI SV pdf

Full Impact Assessment Report FR pdf
Review of the Consumer Policy Strategy 2002-2006 pdf
Ex-post evaluation pdf of the impact of the Consumer Policy Strategy 2002-2006 on national consumer policies.

Previous Consumer Policy Strategies :

Commission Communication "Healthier, Safer, more confident citizens: a health and consumer protection strategy" and Proposal for a Decision establishing a programme of Community action in the field of Health and Consumer Protection 2007-2013,
COM (2005)115 (446 KB)
Impact assessment (396 KB)

European Parliament Resolution of 13 March 2003 on the Commission Communication on the Consumer Policy Strategy 2002-2006

Opinion EN pdf of the European Economic and Social Committee of 26 February 2003 on the Communication from the Commission on Consumer Policy Strategy 2002-2006

Council Resolution EN pdf of 2 December 2002 on Community Consumer Policy Strategy 2002-2006

Consumer Policy Strategy ES DA DE FR IT NL PT FI SV pdf (2002-2006), 07 May 2002

Reference ES DA DE EL FR IT NL PT FI SV pdf to interim report on Consumer Policy Action Plan, 23 August 2001

Consumer Policy Action Plan 1999-2001 ES DA DE FR IT NL PT FI SV pdf

Council Resolution of 28 June 1999 on Community consumer policy 1999 to 2001

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Last Update : 15-01-2008