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Solving your consumer disputes out-of-court (Alternative Dispute Resolution)
If you have a problem with a trader about a product or service you bought, you can settle your dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ODR/ADR) procedure.
ADR/ODR is low-cost, fast and easy. Consumers across the EU should be able to solve any dispute with a EU-based trader without going to court.
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