EUROPA - Consumer Affairs - Database of notified out-of-court bodies


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Database of notified out-of-court bodies

Out-of-court bodies involved in the consensual resolution of consumer disputes (Commission Recommendation 2001/310/EC)

Belgium	Formulaire de notification des organes extrajudiciaires charges de la résolution consensuelle des litiges de consommation ( 106KB)
Portugal	Entidade Reguladora do Sector Eléctrico (ERSE) / Regulatory Body for the Electricity Sector (81KB)

Out-of-court bodies responsible for the settlement of consumer disputes (Commission Recommendation 98/257/EC)

Austria	15 out-of-court bodies
Belgium	20 out-of-court bodies Arbitration Board - Construction Sector
Denmark	The Consumer Complaint Board
Finland	The Consumer Complaint Board The Finnish Insurance Complaints Board
France	Les commissions de règlement des litiges de consommation Les boîtes postales 5000 Médiateur à la Commission des Opérations de Bourse Médiateur de la Fédération française des sociétés d'assurances
Germany	203 out-of-court bodies Bundesministerium der Justiz
Greece	57 Commissions for the settlement of disputes Banking ombudsman The Directorate for Insurance Undertakings and Actuaries Ministry of Development
Ireland	The Electricity Supply Board Arbitration scheme for tour operators Ombudsman for credit institutions Centre for Dispute Resolution Insurance Ombudsman of Ireland The Advertising Standards Authority for Ireland (ASAI)
Italy	Banking ombudsman Chambers of Commerce Rome and Milan Arbitration Boards of Telecom Italia
Luxembourg	Financial Sector Supervisory Committee ACA/ULC - Mediator in insurance disputes Commission luxembourgeoise des litiges de voyages (CLLV) (78KB) Bureau d'arbitrage de la Fédération des Garagistes du Grand-Duché de Luxembourg (FEGARLUX) (80KB)
Portugal	5 Arbitration Centres Mediation and Complaints Unit of the Securities Market Board (+/-25KB) CIMASA - Centro de Informação, Mediação e Arbitragem de Seguros Automóveis (77KB) CIMAAL - Centro de Informação, Mediação e Arbitragem de Consumo do Algarve (81KB) CIAB - Centro de Informação e Arbitragem de Braga (91KB)
Spain	67 Arbitration Boards Asociación para la Autorregulación de la Comunicación Comercial (AUTOCONTROL)
Sweden	The national board for consumer complaints (ARN)
The Netherlands	Dutch Securities Institute Foundation for Consumer Complaints Boards Klachteninstituut Verzekeringen
United Kingdom	National Association of funeral directors UK Organisations that meet the principles of the Commission's recommendation on the out-of-court settlement of consumer disputes Chartered Institute Of Arbitrators