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Package Travel

Revision of the Package Travel Directive

On 25 November 2015 the the new Package Travel Directive (2015/2302/EU) was adopted, bringing it up to date with the developments in the travel market. 

The new Directive entered into force on 31 December 2015. The Member States have to transpose it by 1 January 2018 and it will be applicable from 1 July 2018. The Commission is supporting the Member States in this process in particular through workshops in Brussels to discuss questions arising in connection with the transposition.

Scope of the Directive

The rules will extend protection of the 1990 EU Package Travel Directive beyond traditional package holidays organised by tour operators, but will also give clear protection to 120 million consumers who book other forms of combined travel, e.g. a combination of a flight plus hotel or car rental put together on a website. Such combinations will be protected as package, in particular where the travel services are advertised as a package, are booked within the same booking process or where they are offered or charged at a total or inclusive price.

The new Directive applies to 3 different sorts of travel combinations:

pre-arranged packages - ready-made holidays from a tour operator made up of at least 2 elements: transport, accommodation or other services, e.g. car rental;

customised packages - selection of components for the same trip or holiday by the traveller and bought from a single business online or offline;

linked travel arrangements – looser combinations of travel services, for instance if the traveller, after having booked one travel service on one website, is invited to book another service through a targeted link or similar and the second booking is made within 24 hours. In such cases the traveller has to be informed that he/she is not being offered a package, but that, under certain conditions, his pre-payments will be protected.

Benefits for Consumers  

The new Directive is expected to reduce detriment to consumers by about €430 million a year, due to the following reinforced rights:

  • New information requirements for travellers: they must receive understandable information on the package and the protection they benefit from under package holiday rules. 
  • More predictable prices: establishment of a 8% cap for possible price increases by the trader, beyond which travellers have the right to cancel their holiday free of charge. 
  • Stronger cancellation rights: free cancellation before departure in case of natural disasters, war, or other serious situations at the destination. Package travellers will also be able to cancel their holiday irrespective of such circumstances by paying a reasonable cancellation fee (in addition to the right to transfer the package to another traveller).
  • Clear identification of the liable party: in all EU Member States the organiser of the package has to deal with the problem if something goes wrong. In addition Member States may decide that also the retailer (often a travel agent) is fully liable.
  • Clear liability for booking errors: traders will be made explicitly liable for booking errors in relation to packages and linked travel arrangements. 
  • Clarification on essential consumer rights: the organiser is required to assist travellers in difficulty, for example where health assistance is needed.
  • Money-back guarantee and repatriation: if the package organiser goes bankrupt; these guarantees will under certain conditions apply also to linked travel arrangements.

Benefits for Businesses

The new Directive will reduce the administrative burden on businesses and bring down compliance costs for traders from €11 to €8 per package sold. The main advantages for market operators consist in:

  • A level playing field: the same rules will apply for businesses across the EU selling competing travel products. The new harmonised approach will result in easier cross-border transactions. 
  • Mutual recognition of insolvency protection: insolvency protection schemes will be recognised across the EU. To that effect, a structured cooperation mechanism between the Member States will be put in place.
  • Business trips arranged by business travel management companies will no longer be included under the rules: this avoids overregulation, while ensuring that small and micro-businesses making travel arrangements will still be protected. 
  • Modernised information requirements no longer based exclusively on travel brochures: the fact that traders will not have to reprint brochures is expected to save traders €390 million per year.
  • Overall less administrative burden, easier cross-border transactions and increased legal certainty will at the same time benefit businesses.

The Review Process

The new Directive is a result of thorough analysis of the main regulatory problems in the area of package travel and multiple stakeholder consultations:

In 2007 the Commission published a working documentpdf [70 KB] and consulted stakeholders on issues related to the Package Travel Directive (Directive 90/314/EEC). The consultation showed strong support for a revision of the Directive (summary of responsespdf).

In January 2009 the Commission launched a "Study on Consumer Detriment in the area of Dynamic Packagespdf Choose translations of the previous link ", focusing on the measurement of consumer detriment in the area of so-called "dynamic packages".

Against this background, the Commission launched a public consultation on the revision of the Directive in November 2009. While the consultation in 2007 sought to identify the problems with the existing Directive, this consultation focused on possible ways of solving the identified problems.

It also aimed to quantify the impact of various possible legislative options. The outcome of the consultation is presented in this summary of responsespdf.

On 22 April 2010 the Commission held a full-day stakeholders' workshop on the revision of the Package Travel Directive.

The aim of the workshop was to discuss the policy options identified during the revision process.

On 5 June 2012 the Commission held a further conference with stakeholders and Member States on the revision of the Package Travel Directive (agendapdf(12 kB) Choose translations of the previous link ).

The purpose of the conference was to discuss and clarify some key issues for the presentation of the new proposal.

The Commission made a proposal in July 2013 (IP/13/663), which received the support of the European Parliament in March 2014 (MEMO/14/184).

In December 2014 Ministers in the Council reached agreement on a General Approach.

Between February and May 2015 negotiations took place between the Council and the European Parliament, facilitated by the Commission.

On 28 May 2015 the EU Council backed the new Package Travel Directive.

On 27 October 2015 the European Parliament voted in favour of the agreement.

On 25 November 2015 the new Directive was signed.

On 11 December 2015 the new Directive was published in the Official Journal.

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