
Mobility and Transport
Passenger rights
Road
Road
EU legislation governing road passenger rights came into force on 1 March 2013, following the adoption of Regulation 181/2011. The rules cover the rights of passengers when travelling by bus and coach.
Legislation
Summaries of legislation
Summary of the rights of passengers travelling by bus and coach
Policy and other related documents
Member States may be exempt from certain services relating to the application of Regulation
Enquiry and complaint forms
Passengers can obtain information on how to exercise their rights through the EU enquiry form for road passengers.