
Mobility and Transport
Passenger rights
National Enforcement Bodies (NEB)
National Enforcement Bodies (NEB)
EU rules oblige Member States to nominate or create "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.
National Enforcement Bodies for air transport
National Enforcement Bodies according to Regulation [EC] 261/2004
NEB - NEB complaint handling procedure under regulation [EC] 261/2004
National Enforcement Bodies for road transport
National Enforcement Bodies according to Regulation [EC] 181/2011
National Enforcement Bodies for rail transport
National Enforcement Bodies according to Regulation [EC] 1371/2007
National Enforcement Bodies for maritime transport
National Enforcement Bodies according to Regulation [EC] 1177/2010