EU rules oblige Member States to nominate or create "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.

National Enforcement Bodies for air transport

National Enforcement Bodies according to Regulation [EC] 261/2004

National Enforcement Bodies for persons with reduced mobility travelling by air transport according to Regulation [EC] 1107/2006

Understanding between NEB - Airlines on procedures

NEB - NEB complaint handling procedure under regulation [EC] 261/2004

National Enforcement Bodies for road transport

National Enforcement Bodies according to Regulation [EC] 181/2011

National Enforcement Bodies for rail transport

National Enforcement Bodies according to Regulation [EC] 1371/2007

National Enforcement Bodies for maritime transport

National Enforcement Bodies according to Regulation [EC] 1177/2010