Mobility and Transport

Passenger rights

National Enforcement Bodies (NEB)

National Enforcement Bodies (NEB)

EU rules oblige Member States to nominate or create "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.

 

National Enforcement Bodies for air transport

PDF iconNational Enforcement Bodies according to Regulation [EC] 261/2004

PDF iconNational Enforcement Bodies for persons with reduced mobility travelling by air transport according to Regulation [EC] 1107/2006

PDF iconUnderstanding between NEB - Airlines on procedures

PDF iconNEB - NEB complaint handling procedure under regulation [EC] 261/2004

 

National Enforcement Bodies for road transport

PDF iconNational Enforcement Bodies according to Regulation [EC] 181/2011

 

National Enforcement Bodies for rail transport

PDF iconNational Enforcement Bodies according to Regulation [EC] 1371/2007

 

National Enforcement Bodies for maritime transport

PDF iconNational Enforcement Bodies according to Regulation [EC] 1177/2010