Mobility and Transport

Intelligent transport systems

Provision of EU-wide multimodal travel information services under the ITS Directive 2010/40/EU

Provision of EU-wide multimodal travel information services under the ITS Directive 2010/40/EU

Provision of EU-wide multimodal travel information services under the ITS Directive 2010/40/EU
Consultation period: 

Provision of EU-wide multimodal travel information services under the ITS Directive 2010/40/EU 

Consultation period: 2/09/2015 – 24/11/2015 8/12/2015

Published results

Consultation report

Target group

Citizens, local or regional public authorities, national public authorities, public and private transport operators, multimodal travel information service providers, associations, non-Government organisations, civil society organisations, companies, academia, and various actors along the travel information data value/service chain who have an interest in the issue of provision and usage of multimodal travel information services.

Objective of the consultation

The objective of this public consultation is to collect the opinions of stakeholders and interested parties including EU citizens and private and public organisations and gain (quantitative) evidence on the issues related to the provision of EU-wide multimodal travel information services. The replies submitted to this public consultation will be taken into consideration for the development of the relevant specifications within the frame of the ITS Directive.

Intelligent Transport Systems (ITS) can significantly contribute to a more sustainable, safer and efficient transport system and the ITS Directive was adopted to accelerate the deployment of these innovative transport technologies across Europe. The ITS Directive provides for the adoption of functional, technical and organisational specifications in the form of a delegated act to ensure the compatibility, interoperability and continuity for the deployment and operational use of EU-wide multimodal travel information services (Priority Action "A" of the ITS Directive). This delegated act will be a binding policy measure laying down provisions containing requirements or any other relevant rules to be followed in the case of deployment.

These specifications will be aimed at ensuring interoperable travel data and services, where possible based on existing standards and technology. At present, multimodal information services across Europe lack interoperability and are fragmented in terms of what they offer including modal and geographical coverage, real-time information and quality levels. This initiative is expected to contribute to EU-wide continuity and harmonised delivery of multimodal travel information services. This in turn is expected to encourage a positive modal shift to sustainable modes of transport and therefore improve the efficiency of Europe's transport network management.

The scope of these specifications does not include integrated multimodal ticketing; however this remains a long term vision of the European Commission.

What are multimodal travel information services?

Multimodal travel information and planning services (MMTIPs) allow travellers to plan their journey from A to B comparing different travel options combing different variations of transport modes. MMTIPs may include a combination of two or more of the following transport modes which might be used by a traveller: air, rail, waterborne, coach, public transport, demand responsive transport, walking and cycling. Such services can allow the traveller to receive personalised routing results according to their specific travel preferences or needs including the fastest route, the cheapest route, the fewest connections, the most environmentally friendly, the most accessible for persons with reduced mobility etc. or simply a routing result based on the transport mode(s) they wish to use (i.e. cycling or public transport).

Who are the users of multimodal travel information?

The users of multimodal travel information are primarily citizens travelling on journeys which can be new, infrequent or regular/daily. Travellers may require information to help select the most cost effective, quickest or time appropriate mode of transport for a given journey. Moreover, travellers may want to be aware of any changes to a journey which they are undertaking, whether it be disruptions, routing changes, or expected travel time. Users may require information for short local journeys or longer trips including those journeys which require cross-border travel.

However, the users of multimodal travel information services are not just limited to the travellers themselves, but increasingly transport operators and transport authorities also use MMTIPs to maximise the efficiency of their management of the transport network by using real-time information about travel disturbances and incidents to smoothly re-direct traffic flow across their network. Moreover, logistic firms and freight companies also use this real-time information to support their daily activities by making well informed decisions regarding choosing the best route to efficiently conduct their operations avoiding travel disturbances and incidents.

How is information delivered to users?

Multimodal travel information services can be delivered to users through a variety of channels. Whilst there remains a portion of users who prefer to access information through staffed-services such as telephone advice lines or walk-in travel centres, the majority of these services are now provided online via browsers and also mobile phone applications. Information is provided by a range of organisation types including transport operators, transport authorities, public sector initiatives and private sector technology companies.

How to submit your contribution

All the contributions shall be submitted through the online questionnaire. Contributions may be submitted in any official EU language.

Instructions for filling in the questionnaire

The questionnaire consists of three parts.

  • Part I asks information about the respondent and all the questions in Part I are mandatory to all respondents.
  • Part II focuses on the use of multimodal travel information services  and therefore these questions can be filled in by all respondents in their role as MMTIPS users, but questions 12.a-12.b are only applicable to transport operators and transport authorities.
  • The questions in Part III and IV are primarily directed at organisations filling in the questionnaire, however citizens responding to the consultation may also answer questions in Part III and IV if they wish to do so.

Please note that

As part of the European Transparency Initiative, organisations are invited to use the Register of interest representatives to provide the European Commission and the public at large with information about their objectives, funding and structures. If you are not registered yet in this register, please visit:  

Received contributions, together with the identity of the contributor, may be published on Directorate-General for Mobility and Transport website, unless the contributor objects to publication of the personal data on the grounds that such publication would harm his or her legitimate interests. In this case the contribution may be published in anonymous form. Otherwise the contribution will not be published nor will, in principle, its content be taken into account.


Please note that this document has been drafted for information and consultation purposes only. It has not been adopted or in any way approved by the European Commission and should not be regarded as representing the views of the Commission. It does not prejudge, or constitute the announcement of any position on the part of the Commission on the issues covered. The European Commission does not guarantee the accuracy of the information provided, nor does it accept responsibility for any use made thereof.