Mobility and Transport

Consumer satisfaction with air transport

Consumer satisfaction with air transport

People
Consumer satisfaction with air transport
X

The ranking is based on the ‘Market Performance Indicator’ (MPI) — a composite index which indicates how well a given market performs, according to consumers. The MPI is calculated based on the components: comparability, trust, problems & detriment, expectations and choice (as a weighted average of the components with the weights being equal to the relative importance of each component). This calculation is computed for each market-respondent combination before being aggregated for reporting purposes. Due to a change in methodology in the 2015 report, the MPIs are not comparable with the MPIs the previous report, therefore the 2013 values published in the Transport Scoreboard are estimated values which can be considered comparable to the 2015 values.

Source: 2018 DG JUST Consumer Market Scoreboard (based on the 2017 Market Monitoring Survey).

FusionMaps

The ranking is based on the ‘Market Performance Indicator’ (MPI) — a composite index which indicates how well a given market performs, according to consumers. The MPI is calculated based on the components: comparability, trust, problems & detriment, expectations and choice (as a weighted average of the components with the weights being equal to the relative importance of each component). This calculation is computed for each market-respondent combination before being aggregated for reporting purposes. Due to a change in methodology in the 2015 report, the MPIs are not comparable with the MPIs the previous report, therefore the 2013 values published in the Transport Scoreboard are estimated values which can be considered comparable to the 2015 values.

Source: 2018 DG JUST Consumer Market Scoreboard (based on the 2017 Market Monitoring Survey).