What is e-commerce in the case of goods?
It is on-line ordering of physical goods from a supplier over a network, either by e-mail or directly from a website, which are then delivered to you through established channels. The relevant shipments have in any case a commercial nature (they do not refer to gifts). The rules differ according to where you are buying the goods from.
Buying goods online coming from:
- the European Union;
- a non-European Union country or the Island of Heligoland, the territory of Büsingen, Ceuta, Melilla, Livigno, Campione d'Italia and the Italian waters of Lake Lugano;
- other territories:
- Mount Athos, the Canary Islands, the French overseas departments, the Åland Islands and the Channel Islands;
- Faroe Islands, Greenland, Saint-Pierre and Miquelon, and Mayotte;
- Monaco, the Isle of Man and Akrotiri and Dhekelia;
Returns in Internet shopping
Prohibited or restricted goods