Table of Contents
- Why do I get a
- Why does the ARC Follow-Up application report a different state than my National Administration?
- Why the actual state of a movement is not presented in the ARC Follow-Up application?
- Who should I contact for further details regarding Excise or an excise movement?
The following list provides the most common reasons that result in an <ARC Unknown> response:
- The ARC does not exist.Administrative Reference Numbers are assigned by National Administrations to uniquely identify an Excise Movement.These ARCs must be keyed in exactly, else the ARC Follow-Up application will not produce results
- The ARC identifies a national movement, not an international movement.The ARC Follow-Up application provides transport details of messages passing over the international proprietary CCN network of the European Commission. In principle such message exchanges only pass over the international network for international EMCS movements.
- The movement has been in a final state for more than 150 days ago. To avoid that the database behind the ARC Follow-Up application grows too large, movement details are removed 150 days after the last message of a movement that led the movement to a final state.
- The movement details are not yet available. The movement details are not yet available. The ARC Follow-Up application is not designed to provide near real-time information. Rather, message details are parsed and uploaded every 30 minutes.
For Excise movements, a number of electronic messages are exchanged over the international proprietary Common Communications Network (CCN) of the European Commission
The concept of these exchanges is much like that of secure e-mail: the sending National Administration submits the message to its CCN Gateway (comparable to an e-mail outbox), the CCN network transports the message to the CCN Gateway of the destination country and the receiving National Administration retrieves the message from that Gateway (comparable to an e-mail inbox).
It is important to realise that the ARC Follow-Up application can only provide transport details of messages passing through these gateways. The content of the messages is not available to the ARC Follow-Up application.
Quite a few scenarios are possible where a discrepancy can arise between the EMCS movement state in the database of the National Administrations and the ARC Follow-Up application. The most common scenarios are:
- An EMCS message (e.g. IE818) was effectively sent but subsequently rejected by the receiver, for technical or functional reasons. This scenario can usually be identified because the Movement overview will also list one or more functional (IE906) or technical (IE907) error messages. However, because the ARC Follow-Up application does not have access to the content of any message, it can only note that the original message was sent (IE818 in the example) and update the movement status accordingly. It should be noted that, occasionally, the ARC Follow-Up application cannot link the error message IE906/IE907 to the original message (e.g. IE818). This happens if the original and/or error messages contain specific errors themselves. In such cases, the Movement overview will not show any error message.
- Part of the Excise movement was not handled via message exchanges over CCN but via other means (e.g. paper mail, telephone, fax or e-mail). Because no message is exchanged over the CCN network, the ARC Follow-Up application is unaware of these exchanges and will not report on any updated information. Examples of this are:
- The Fallback Procedureis invoked, for instance because an involved national Excise Application is unavailable or if technical problems cannot be solved swiftly. In such cases the excise officers will exchange the necessary information via other means.
- Enquiry Procedures or movements audits
It is important to stress that the data provided by the ARC Follow-Up application are for information only and are binding neither for the Commission nor for the concerned National Administrations.
The ARC Follow-up application receives data directly from CS/MISE. The states presented in the results page of ARC Follow-up replicate those existing in the State Transition Diagram agreed for CS/MISE.
The following known limitations are present in CS/MISE:
- Unable to display Export related states. No business information is collected in the ARC Follow-up functionality of CS/MISE to identify if an export occurs. The user can view only an IE801 in state “Accepted” (even if the next step is the export). On the other hand, IE818 with “Global Conclusion of Receipt” equals to “Exit accepted and satisfactory” (21), “Exit accepted although unsatisfactory“ (22) and “Exit refused” (23) are normally displayed with the states described in the State Transition Diagram of the Common Specifications as “Accepted” or “Refused” respectively.
For all further clarifications and enquiries regarding Excise, the Excise Policy, Excise Offices and Excise Movement details you should contact your national Excise Administration.