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Table of Contents

  1. Why do I get a response?
  2. Why does the ARC Follow-Up application report a different state than my National Administration?
  3. Why the actual state of a movement is not presented in the ARC Follow-Up application?
  4. Who should I contact for further details regarding Excise or an excise movement?

Why do I get a response?

The following list provides the most common reasons that result in an <ARC Unknown> response: 

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Why does the ARC Follow-Up application report a different state than my National Administration?

For Excise movements, a number of electronic messages are exchanged over the international proprietary Common Communications Network (CCN) of the European Commission

The concept of these exchanges is much like that of secure e-mail: the sending National Administration submits the message to its CCN Gateway (comparable to an e-mail outbox), the CCN network transports the message to the CCN Gateway of the destination country and the receiving National Administration retrieves the message from that Gateway (comparable to an e-mail inbox).

It is important to realise that the ARC Follow-Up application can only provide transport details of messages passing through these gateways. The content of the messages is not available to the ARC Follow-Up application.

Quite a few scenarios are possible where a discrepancy can arise between the EMCS movement state in the database of the National Administrations and the ARC Follow-Up application. The most common scenarios are:

It is important to stress that the data provided by the ARC Follow-Up application are for information only and are binding neither for the Commission nor for the concerned National Administrations.

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Why the actual state of a movement is not presented in the ARC Follow-Up application?

The ARC Follow-up application receives data directly from CS/MISE. The states presented in the results page of ARC Follow-up replicate those existing in the State Transition Diagram agreed for CS/MISE.

The following known limitations are present in CS/MISE:

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Who should I contact for further details regarding Excise or an excise movement?

For all further clarifications and enquiries regarding Excise, the Excise Policy, Excise Offices and Excise Movement details you should contact your national Excise Administration.

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