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Správy
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Public Employment Services (PES) preparing for the new decade
The recent PES Network Board meeting (12-13 December 2019 – Helsinki, Finland) was an opportunity for PES managers to prepare to meet upcoming labour market challenges, addressing the use of open data and artificial intelligence, continuous learning and the future programme of the PES Network.
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PES share insights into becoming more customer-centric
While techniques such as measuring customer satisfaction are already widespread, some PES in Europe have started to directly involve customers in the design process itself. Several public employment services (PES) from Europe came together in Stockholm, on 25-26 September 2019, for a ‘thematic review workshop’ on such co-creation of services hosted by Arbetsförmedlingen, the Swedish PES.
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A pilot ‘PES EU Innovation Lab’ launching in 2020
The PES Network is ready to take up the next level of cooperation, developing new ideas and solutions together with partners in a PES EU Innovation Lab. Inspired by successful examples in France and Flanders, an EU-wide PES innovation lab is being launched.
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Updated EU skills profile tool for third country nationals
Public Employment Services (PES) can benefit from a newly updated online tool intended to help map the skills, qualifications and work experiences of asylum seekers, refugees and other third country nationals in order to facilitate their integration into the labour market and wider society.
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PES Network concludes landmark year
2019 was a landmark year for the European PES Network, with five years of valuable PES collaboration recognised by a formal evaluation and a European Commission proposal to continue the Network until 2027.
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Talent management in public employment services
The PES Network has explored innovative practices for identifying, attracting and retaining talent through a webinar held on 28 November 2019. It aimed to inform PES about emerging approaches in talent management, which they need to stay competitive in the current labour market.
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PES Network learning on improved customer profiling
The PES Network’s sixth and seventh thematic learning dialogues both focused on recent practices and the latest thinking in the appropriate and effective use of improved profiling in the delivery of public employment services. They were hosted by the French and German PES respectively.
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How to effectively anticipate labour market changes
Transnational exchanges via the PES Network’s Mutual Assistance Project in Spain have highlighted some of the key ways that PES can respond to the increasingly complex and challenging short and medium-term perspectives they face.
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The Danish PES shares its expertise on evidence-based decision-making
Data on performance and outcomes plays a crucial role in the Danish public employment service (PES), 'STAR'. PES from five European countries came to Denmark to learn from their colleagues' experience on the topic during a learning dialogue on 'evidence-based services/decisions' on 17-18 September in Copenhagen.
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European PES learning how to use key performance indicators more effectively
Public Employment Services (PES) have been exchanging about how new types of key performance indicator (KPI) and target setting can deliver on a broader understanding of performance in the sector. PES representatives from six EU countries came together on 22-23 October 2019 for a PES Network ‘thematic learning dialogue’ on improved performance management hosted by the German PES, Bundesagentur für Arbeit (BA) in Nuremberg.