Employment, Social Affairs & Inclusion


Join the EaSI Technical Assistance Webinar on Customer Digital Behaviour

The European Union is offering this webinar for microfinance institutions (MFI) interested in mastering the key digital competencies they need to develop in order to succeed in the changing technological environment. The webinar will take place on 31 March.

The session is part of a series on digitalisation for microfinance institutions at the start of their technological journey. It is held for organisations in the microfinance sector, who have to adapt in order to keep up with digitalisation.

This webinar will help participants understand how their potential customers behave in the digital world. The speakers will showcase the evolution of the use of digital devices and software solutions by customers, as well as present current trends.

  • Topic: Customer Digital Behaviour for MFIs
  • Date: Tuesday, 31 March 2020 at 11:00 – 12:00 (CET)
  • Language: English
  • Registrationhere

The main speaker will deliver an interactive online session with plenty of opportunities for engagement through polls and live questions:

  • Łukasz Ciechanek is the co-founder and Vice president of Content Marketing and Native Advertising Task Force at Interactive Advertising Bureau (IAB). Throughout his professional career he has been developing online products for Bisnode, Netsprint Group, Acxiom and their clients.

The webinar is financed under the EU programme for Employment and Social Innovation, and attendance is free of charge. The session is primarily tailored to smaller microfinance institutions, which do not have a fully-fledged IT department or for those at the start of their digital transformation.

Other events in this webinar series

Here is an overview of all sessions from the webinar series on digitalization of microfinance institutions:

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