This study provides an overview of the challenges faced by platform workers and details the variety of policy responses in EU countries.
Platform work is understood as all labour provided through, on, or mediated by online platforms in a wide range of sectors. The work can be of varied forms and is provided in exchange for payment. While many platform workers are considered self-employed, their employment status remains a core issue, because it is often difficult to distinguish between genuine and bogus self-employment. Further challenges include the information available to the workers about their working conditions, dispute resolution, collective rights and non-discrimination.