Emergency

• Call 144 or 112
• Emergency numbers and hotlines

Treatment, coverage & costs

Doctors

• Consult a doctor contracted by the Austrian Health Insurance Fund (Österreichische Gesundheitskasse). Their services are free. They usually display the signs "Kassenarzt" (contracted doctor) or "Alle Kassen".

Dentists

• A limited range of dental treatment is available under the state healthcare system.
• Dentists who have a contract with the Austrian Health Insurance Fund will not charge you. They usually display the signs "Kassenarzt" (contracted doctor) or "Alle Kassen".

Hospital treatment

• Treatment (in the general price category) is free of charge at university and regional hospitals that have a contract with the healthcare fund of the federal state concerned ("Landesgesundheitsfonds").
• A referral from a doctor is needed (except in emergencies).
• Daily charge for the first 28 days in hospital. The fee varies from one federal state to another.
• Detailed information (in German) about hospitals and their services on Kliniksuche.at 
• Patient mobility contact point

Prescriptions

• A prescription fee has to be paid, currently €6,85 (2023).
• Prescribed medicines are available in all pharmacies (standard price).
• Search for pharmacies (in German).

Ambulance

• Medically necessary transport is covered.
• Transport costs (in German)

Air ambulance

• Transport costs (in German)

Reimbursement

• If you were charged for your treatment because you selected a doctor not under contract with the Austrian Health Insurance Fund (sometimes there is a sign saying "Wahlarzt" or "Keine Kassen"), you can claim up to 80% of the amount the health insurance institution would have paid for treatment by a doctor under contract.
• Reimbursements are claimed directly from the Austrian Health Insurance Fund (Österreichische Gesundheitskasse).
• Send your original receipts with your claim. Keep copies of anything you send for your records.
• Can't submit a claim during your stay? Then contact your national health insurance provider once you return home.

Patient contribution

Hospital treatment

• There is a fee for an in-patient stay in the hospital. This varies from one federal state to another.
• You will not have to pay a fee for more than 28 calendar days per calendar year.

Prescriptions

There is a prescription fee - currently (in 2023): €6,85

Medical aids and devices

• Medical aids and devices (e.g. glasses or orthopaedic shoe inserts) are obtainable on prescription.
• If you are insured, you have to pay a share of the cost - generally 10% of the purchase costs, and currently at least €39, or for glasses, €117 (2023).

Dialysis, oxygen & chemotherapy

• Such treatment must be given at an institution with an appropriate contract.
• For information on the institutions concerned, contact the Austrian Health Insurance Fund.
• Dialysis information (in German)

How do I apply for an EHIC?

• No specific information for Austria available.

Doctors & hospitals accepting the EHIC

• All contracted doctors of the Austrian Health Insurance Fund (Österreichische Gesundheitskasse).
• Dentists who have a contract with the Austrian Health Insurance Fund
• University and regional hospitals that have a contract with the healthcare fund of the federal state concerned ("Landesgesundheitsfonds").

Loss of card

Contacts for holders of an EHIC issued in Austria

• Information (in German)
• Tel: +43 0501243311