SFC support portal
System for Fund Management in the European Union

Support Materials MS

F.A.Q
General
Text boxes
  • SFC2021 Text boxes - how does SFC2021 count characters?

    SFC2021 accepts a limited HTML formatting either when inputting the text or when a copy and paste is done. In order to count the characters, SFC2021 removes all HTML formatting tags, whitespaces, special characters that are non visible (like carriage return, tabulation/indentation, new line….) and only counts the remaining characters.

    The rich text fields have no limitation concerning spaces. What needs to be respected is the number of characters without spaces.

    Tip: Tools such as Word can be used to approximate as much as possible the SFC2021 character counting, only if the formatting is removed (I.e. save as plain text, format Unicode). 

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Documents
Status changes & actions
Access Issues
Information
  • General - What languages are supported in SFC?

    Languages of the SFC Systems' Interface

    All screens and forms in SFC2007, SFC2014 & SFC2021 systems are normally available in all official EU languages. However, newly developed functionalities might temporarily appear in English only, pending the translation.

    If you wish to see an SFC application in a different language, just choose the desired language from the selection box in the top-right section of the application screen.

    If you find any error or problem with the translation in any particular language, please report it to the SFC Support team via the 'Contact Us' form in the corresponding period on the SFC Portal.

     

    Languages of the SFC Support Service

    We highly recommend communicating with the SFC Support team in English or French* as these two languages are commonly spoken by all members of the support team. Even if a support agent might know some other language, using English or French ensures effective processing and follow-up of the support requests in case of the agent's absence.

    *  Although you may contact the SFC Support in any other official EU language (written communication only), we cannot guarantee timely response, as your request, and the subsequent responses, would have to be translated which might take considerable time

     

    Languages of the SFC Support Materials

    The SFC support documentation (guides, videos, FAQs) is generally available in English only. Given the limited resources and the evolving nature of the SFC systems, it is not feasible to have all those documents translated into all official EU languages.

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Access
EU Login - Access
  • Access - How to create an EU Login account and find your Unique identifier at the Commission (uid)

    1. Copy and paste https://webgate.ec.europa.eu/cas in your Internet browser bar in order to connect to EU Login to create a new account.

     

    2. Click on Create an account. There is no need to fill in the "Use your email address" field 

    https://ec.europa.eu/sfc/sites/default/files/2016-11-04%2010_53_28-EU_Login_Tutorial_1.0.pdf.png

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  • Access - Sign in with an EU Login account using Mobile Phone + SMS

    In order to increase security for access to the SFC Portal and SFC2021 (and many other Commission sites), the way in which users can login has been modified.

    You can find more information about the different types of authentication by clicking here

    To be able to login using Mobile Phone + SMS you need to activate 2-factor authentication and have registered your mobile phone number in EU Login.

    You can add your mobile phone number by following the steps below:

     

     

    1. Go to https://webgate.ec.europa.eu/cas and login
    2. Click on the settings button and choose the option "My account"

     

    1. Click on “Manage my mobile phone numbers

     

     

     

     

    1.  Add your mobile phone number

     

    ...

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  • Access - Sign in with an EU Login account using EU Login mobile phone app (QR or PIN)

    Once you have downloaded the EU Login Mobile App on your device, open it and tap on the "Initialise" option.

    Follow the instructions on the screen: open a browser on your PC and go to the following URL:

    https://webgate.ec.europa.eu/cas/mobile

    You are requested to authenticate.

    Then click on "Add a mobile device" in the browser on your PC.

    In the "Your device name" field, provide a name that will allow you to remember to which device it refers to. You can pick any name that suits you, such as "My Android tablet", "My iPhone" or "My blue Windows phone".



    Select a PIN code composed of 4 digits and enter it in the "Your 4 digit PIN code" and in the "Confirm your PIN code" fields to make sure you did not mistype it.



    You will be prompted to provide the PIN code when authenticating so make sure you select one  that you can easily remember. However, avoid PIN codes that can be easily guessed, such as your birth year or birth day and month. Once you are done, click "Submit" and then "Next" on your mobile device.



    The QR code scanner starts on your mobile device and a QR code is displayed on the screen of your PC. Point the camera of your mobile phone to your PC screen until the QR code is recognised.



    Enter the PIN code you have just chosen on your mobile device and tap "Authenticate".

    If the app is active (in the foreground) it will automatically redirect you to the browser selector.

    If the app is in the background, a notification is displayed on your device. Please accept this notification to be redirected successfully.

    Your EU Login Mobile app is successfully initialised and can be used for authenticating. Click on ‘’Continue’’ to be redirected to the Welcome screen. If your device is equipped with Fingerprint recognition, an automatic pop up will be...

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  • Access - Sign in with an EU Login account using a Trusted Platform or Security Key

    In order to increase security for access to all SFC applications (and many other Commission sites), the way in which users can login has been modified.

    You can find more information about the different types of authentication by clicking here

     

    Security Keys (SK)

    A security key is a small physical device that looks like a USB thumb drive, and works in addition to your password.

     

    Trusted Platforms (TP)

    You can use Windows Sign-in options in order to verify your access to SFC.

    1. To do so, you will first need to set up one of the ‘Windows Hello’ options, by going to your Windows settings -> Sign-in Options and set up one of the below methods:



    *please request to your IT department if you do not have the administrative rights to activate these options.

     

    ...

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  • Access – EU Login - What happens if I don't receive an e-mail containing a link to reset my password?

    An email containing a URL to reactivate your password will be sent to the email address linked to your EU Login account. Passwords are managed by EU Login, not by the SFC2021 Support Team, and it happens that the email sent by EU Login doesn't reach the user's mailbox because he uses filters (ex.:spam filter) or the email linked to his account is no longer valid.

    If you have tried to reset your password but this has not solved your problem and you are sure that something happens with your registration or your username/password in EU Login, register an incident with the EC Helpdesk for the 'ACCESS-RIGHTS' team.

    This can be done via the EC Central Helpdesk (EC working hours: 8 am - 6 pm CET): EC-CENTRAL-HELPDESK@ec.europa.eu

    You can find the suggestions provided through the Help links on the login page and clicking on the help link: https://webgate.ec.europa.eu/cas

    and the Contact Support by clicking on the Contact link:

    ...

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  • Access - How can I change the email address of my EU login (ECAS) account?

    To change your email address of your EU Login (ECAS) account, please follow the steps as described below. To do so, you will have to sign in. If you do not remember your password, please go to step 2) below.

     

    1) Procedure to change the email address of your EU Login account

    Click on the URL https://webgate.ec.europa.eu/cas to open the EU Login screen. Enter your email address and click Next:

     

    Enter your password and click on the Sign in button:

     

    You’re now logged into EU Login. Go to the wheel on the top right corner of the screen and open My Account.

     

    Go to 'Configure my account':

     

    Enter your EU Login password, choose a verification method and click on the Sign in button:

     

    Enter your new email address in the email address field and click Submit:

     

    A confirmation message...

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EU Login - Access Issues
  • Access - EU Login - cannot receive SMS for mobile phone challenge/phone number not accepted

    You will need to erase all registered phone numbers and devices.                  

    If you cannot receive the SMS challenge on the current mobile phone or if you don't have access to your mobile phone number anymore, please use the PANIC button (STOP) and then register the new number/device.

    This action does not require you to be logged in with the 2-factor and will remove from your account all the mobile phone numbers/devices that were associated to it.

    -Login via https://webgate.ec.europa.eu/cas/userdata/myAccount.cgi with your email address and your password ( please use "Password" as authentication method )

    -Select the option "Delete all my devices and eID (PANIC)"

    stop

    -A message appears. You can confirm by clicking on "Delete"

    -There is a confirmation message. The system will automatically log you out.

    You will then be able to register a new mobile phone number/device following the instruction on page12 to add your mobile device ( to enable the "EU Login Mobile APP PIN code" or "EU Login Mobile APP QR code" method ) and page16 to add your mobile phone number (to enable the "mobile phone + SMS" method) here : https://webgate.ec.europa.eu/cas/manuals/EU_Login_Tutorial.pdf 

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