General
Documents
General - What is the document Size Limit & file format restrictions in SFC2021?
The size limit per file is 500MB.
There is no limit on the number of files or the total size of all files in an object.
The following file extensions are allowed:
".7z",".bmp",".csv",".docm",".docx", ".jpeg",".jpg",".msg",".ods",".odt",".pdf",".png",".ppt",".pptx,".rar", ".rtf",".tif",".tiff",".txt",".xlsb",".xlsm",".xlsx",".zip",".gif"
IMPORTANT INFORMATION as of May 2024 :
Compression formats will be removed from the whitelist and will not be allowed as attachments anymore. This includes formats such as .zip, .z01, .z02, .7zip, .rar, .tar, .gz …
GIS file formats, as well as the following formats, are added to the whitelist and will be allowed: .asice, .adoc, .bdoc, .cdoc, .ddoc, .edoc.
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General - How to overcome the error "At least one MAIN or COVER LETTER document attachment should be defined"?
The system requires that a document contains at least a MAIN or COVER_LETTER type of attachment.
If you want to attach a type “Annex” as the only attachment, you can give it the title "Annex", but the type should be MAIN.
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Access Issues
General - Access - Issues connecting with Internet Explorer
If you are accessing SFC2021 with an active SFC2021 user account and are having problems with the display/connection using Internet Explorer / Edge then we recommend connecting using Chrome or Firefox browser instead.
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Access
EU Login - Access Issues
Access - EU Login - cannot receive SMS for mobile phone challenge/phone number not accepted
You will need to erase all registered phone numbers and devices.
If you cannot receive the SMS challenge on the current mobile phone or if you don't have access to your mobile phone number anymore, please use the PANIC button (STOP) and then register the new number/device.
This action does not require you to be logged in with the 2-factor and will remove from your account all the mobile phone numbers/devices that were associated to it:
-Login via https://webgate.ec.europa.eu/cas/userdata/myAccount.cgi with your email address and your password (please use "Password" as authentication method).
-Select the option "Delete all my devices and eID (PANIC)". The PANIC button is only available for external self-registered users and is visible once there is a registered 2-factor method (mobile device or mobile phone number or any other method).
-A message appears. You can confirm by clicking on "Delete".
-There is a confirmation message. The system will automatically log you out.
You will then be able to register a new mobile phone number/device following the instruction on page12 to add your mobile device ( to enable the "EU Login Mobile APP PIN code" or "EU Login Mobile APP QR code" method ) and page16 to add your mobile phone number (to enable the "mobile phone + SMS" method) here : …
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