SFC support portal
System for Fund Management in the European Union

Support Materials MS

F.A.Q
Access
Access – SFC2014
  • Access - I'm new to SFC2014, what do I need to do?

    Firstly, you can read about SFC2014 and the regulations governing the application in our section About SFC2014.

    Secondly, if you require access to SFC2014 you should contact your Member State Liaision (MSL) Officer who is responsible for authorising access to SFC2014.

    • If you do not know who your Liaison Officer is, you can contact the SFC2014 Support Team (http://ec.europa.eu/sfc/en/contact) requesting the email address of your Liaison and mentioning the Country and Fund(s) for which you require access.

    • When requesting access to your MSL you will need to have created an EU Login account. The European Commission Authentication System (EU Login) is the service allowing users to access most of the digital systems developed or used by the European Institutions.

    • To create an EU Login account you can follow the instructions in our step-by-step video tutorial on Creating an EU Login account. Your MSL will ask you for your Unique identifier at the Commission (uid) once your EU Login account has been created. You can find this information by following step 4 of this video tutorial.

    Finally, once your access has been granted, you will receive an email confirming your account details. You can then connect to SFC2014 via https://webgate.ec.europa.eu/sfc2014/frontoffice/ui using you EU Login Username and Password.

    If you require further support a number of different Help resources are available in the SFC2014 Portal. If you cannot find the information you require here, do not hesitate to contact the SFC2014 Support Team at ...

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  • Access – SFC2014 - What are the User Roles & Permissions in SFC2014?

    This excel file contains a dynamic table per fund for the different objects/document types and the necessary roles and permissions.

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  • Access - I have an SFC2007 account, does this mean I automatically have access to SFC2014?

    No. Existing users of SFC2007 must explicitly request access to SFC2014 by providing their Unique identifier at the Commission (uid)​ to their MS Liaison.

    This Unique identifier at the Commission (uid)​ is the same one that is used for the SFC2007 account and can be found by following step 4 in the video: http://ec.europa.eu/sfc/sites/default/files/sfc2014_NewECAS_nominative_account_EN.swf.

    Alternatively if a user already has an SFC2007 account they can login to SFC2007 and find their Unique identifier at the Commission (uid)​ on the top-left of the screen:

    Once the access request sent by the MSL is processed users will then be able to access SFC2007 and SFC2014 with the same Username and Password.

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Access – EU Login
  • Access - How to create an EU Login account and find your Unique identifier at the Commission (uid)

    1. Copy and paste https://webgate.ec.europa.eu/cas in your Internet browser bar in order to connect to EU Login to create a new account.

     

    2. Click on Create an account. There is no need to fill in the "Use your email address" field 

    /sfc/en/file/2016-11-04-105328-eulogintutorial10pdfpng2016-11-04 10_53_28-EU_Login_Tutorial_1.0.pdf.png

    REMARK: The options to sign in with Social Media Applications do not work with SFC2014.

     

    3. Complete the form with your personal details

    /sfc/en/file/2016-11-04-105518-eulogintutorial10pdfpng2016-11-04 10_55_18-EU_Login_Tutorial_1.0.pdf.png

    ...

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  • Access – EU Login - What happens if I don't receive an e-mail containing a link to reset my password?

    An email containing a URL to reactivate your password will be sent to the email address linked to your EU Login account. Passwords are managed by EU Login, not by the SFC2014 Support Team, and it happens that the email sent by EU Login doesn't reach the user's mailbox because he uses filters (ex.:spam filter) or the email linked to his account is no longer valid.

    If you have tried to reset your password but this has not solved your problem and you are sure that something happens with your registration or your username/password in EU Login, register an incident with the EC Helpdesk for the 'ACCESS-RIGHTS' team.

    This can be done via the EC Central Helpdesk (EC working hours: 8 am - 6 pm CET): EC-CENTRAL-HELPDESK@ec.europa.eu

    You can find the suggestions provided through the Help links on the login page and clicking on the help link: https://webgate.ec.europa.eu/cas

    and the Contact Support by clicking on the Contact link:

    Contact support for assistance

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  • Access - How can I change the email address of my EU login (ECAS) account?

    To change your email address of your EU login (ECAS) account, please follow the steps as described below. To do so, you will have to sign in. If you do not remember your password, please go to step 2) below.

     

    1) Procedure to change the email address of your EU log in account

    Click on the URL https://webgate.ec.europa.eu/cas to open the EU login screen. Enter your email address and click Next:

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    Enter your password and click on the Sign in button:

    /sfc/en/file/img2pngimg2.png

     

    You’re now logged in to EU login. Go to the wheel on the top right corner of the screen and open My Account.

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    ...
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General
Access Issues