Research & Innovation - Participant Portal


TOPIC : An inclusive digitally interconnected transport system meeting citizens' needs

Topic identifier: MG-4-5-2019
Publication date: 27 October 2017

Types of action: RIA Research and Innovation action
Opening date:
04 December 2018
Deadline: 25 April 2019 17:00:00

Time Zone : (Brussels time)
  Horizon 2020 H2020 website
Pillar: Societal Challenges
Work Programme Year: H2020-2018-2020
Topic Description
Specific Challenge:

Merging physical transport assets like infrastructure or vehicles with the digital layer, through the Internet of Things (IoT) and big data applications opens vast possibilities in terms of the development of new transport services, business/operating models and social innovations. This has been exemplified in the rapid development of services such as multimodal travel planners, transportation network companies, Mobility as a Service, public transport on demand, new airline ancillary products, various forms of tracking and tracing and many others.

Digitally based services and applications provide citizens with an increasing level of tailored real-time information and greater choice thus allowing for a travel process that is faster, more comfortable and which gives travellers greater control. These services and applications can also serve as basis for social innovations in mobility. In the longer time frame, digitisation of transport promises to lead towards fully personalised services and commercial offers. Despite this, important and often overlooked aspects are user impact and user's ability and readiness to take advantage of the new opportunities. Benefiting from digital technology requires specific skills, willingness and ability to assume a new role as an active participant of the digital travel ecosystem. The main challenge is therefore to ensure that all members of society can benefit from digitisation. In order to achieve this, it is necessary to better understand the needs and attitudes of various users, in particular vulnerable-to-exclusion citizens such as, for example, elderly, low-income, disabled or migrants, in relation to the requirements brought about by the digitised transport system as well as the skills and strategies necessary for all citizens in order to fully benefit from it.


Proposals should address several or all of the following:

  • Identify the main characteristics of demands that digitally based mobility solutions place on the users;
  • Identify the needs and attitudes of all societal strata of transport users - in particular vulnerable to exclusion citizens - in the digitised travel ecosystem, taking into account interpersonal and intrapersonal (over time for the same person) variations(age, culture, etc);
  • Identify the obstacles to the appropriation of digital mobility by different user groups and possible nudges to facilitate it, including the potential for social innovations;
  • Investigate user requirements when transport is interrupted, e.g.: due to extreme weather, man-made or technical hazards.
  • Investigate gender related differences in the adoption of digitally based transportation products and services;
  • Identify skills and strategies needed in order to fully benefit from digitalisation in transport and thus to avoid digital exclusion or digital divide in terms of social and spatial aspects;
  • Analyse differences and particularities in relation to the adoption of new mobility solutions and social innovations across a representative sample of member states, both in terms of user uptake and service provision;
  • Provide recommendations for policy making and practical applications for designing an inclusive digital transport system and its related products and services with due regard to data protection and cybersecurity issues;

Research should be validated in a selected number of case studies through pilot demonstration, trials and testing involving service providers and end-users. Furthermore, actions should be undertaken in view of ensuring take up of research results by key stakeholders.

The Commission considers that proposals requesting a contribution from the EU of between EUR 1 and 3 million each would allow this specific challenge to be addressed appropriately. Nonetheless, this does not preclude submission and selection of proposals requesting other amounts.

Expected Impact:

Research will help policy-makers design appropriate regulatory frameworks and social and educational strategies in order to create the best possible conditions for an inclusive, user friendly digital transport system, taking into account the needs and characteristics of all parts of society, with particular attention to vulnerable to exclusion citizens. Moreover, research will also help regional authorities and businesses in designing digital transport solutions that are better tailored to citizens' individual needs.

Cross-cutting Priorities:

Socio-economic science and humanities
Open Innovation

Topic conditions and documents

1. Eligible countries: described in Annex A of the Work Programme.
A number of non-EU/non-Associated Countries that are not automatically eligible for funding have made specific provisions for making funding available for their participants in Horizon 2020 projects. See the information in the Online Manual.


2. Eligibility and admissibility conditions: described in Annex B and Annex C of the Work Programme.


Proposal page limits and layout: please refer to Part B of the proposal template in the submission system below.


3. Evaluation:

  • Evaluation criteria, scoring and thresholds are described in Annex H of the Work Programme.  
  • Submission and evaluation processes are described in the Online Manual.

4. Indicative time for evaluation and grant agreements:

Information on the outcome of evaluation (single-stage call): maximum 5 months from the deadline for submission.
Signature of grant agreements: maximum 8 months from the deadline for submission.


5. Proposal templates, evaluation forms and model grant agreements (MGA):

Research and Innovation Action:

Specific provisions and funding rates
Standard proposal template
Standard evaluation form
General MGA - Multi-Beneficiary
Annotated Grant Agreement


6. Additional provisions:

Horizon 2020 budget flexibility
Classified information
Technology readiness levels (TRL) – where a topic description refers to TRL, these definitions apply

Members of consortium are required to conclude a consortium agreement, in principle prior to the signature of the grant agreement.

8. Additional documents:

1. Introduction WP 2018-20
11. Smart, green and integrated transport WP 2018-20
18. Dissemination, Exploitation and Evaluation WP 2018-20

General annexes to the Work Programme 2018-2020

Legal basis: Horizon 2020 Regulation of Establishment
Legal basis: Horizon 2020 Rules for Participation
Legal basis: Horizon 2020 Specific Programme


7. Open access must be granted to all scientific publications resulting from Horizon 2020 actions.

Where relevant, proposals should also provide information on how the participants will manage the research data generated and/or collected during the project, such as details on what types of data the project will generate, whether and how this data will be exploited or made accessible for verification and re-use, and how it will be curated and preserved.

Open access to research data
The Open Research Data Pilot has been extended to cover all Horizon 2020 topics for which the submission is opened on 26 July 2016 or later. Projects funded under this topic will therefore by default provide open access to the research data they generate, except if they decide to opt-out under the conditions described in Annex L of the Work Programme. Projects can opt-out at any stage, that is both before and after the grant signature.

Note that the evaluation phase proposals will not be evaluated more favourably because they plan to open or share their data, and will not be penalised for opting out.

Open research data sharing applies to the data needed to validate the results presented in scientific publications. Additionally, projects can choose to make other data available open access and need to describe their approach in a Data Management Plan.

Projects need to create a Data Management Plan (DMP), except if they opt-out of making their research data open access. A first version of the DMP must be provided as an early deliverable within six months of the project and should be updated during the project as appropriate. The Commission already provides guidance documents, including a template for DMPs. See the Online Manual.

Eligibility of costs: costs related to data management and data sharing are eligible for reimbursement during the project duration.

The legal requirements for projects participating in this pilot are in the article 29.3 of the Model Grant Agreement.


Partner Search
Organisations are looking for collaborating partners for this topic
View/Edit Partner Search

LEARs, Account Administrators or self-registrants can publish partner requests for open and forthcoming topics after logging into the Participant Portal.

Submission Service

To access the Electronic Sumission Service, please click on the submission-button next to the type of action that corresponds to your proposal. You will then be asked to confirm your choice of the type of action and topic, as these cannot be changed in the submission system. Upon confirmation, you will be linked to the correct entry point.

To access existing draft proposals for this topic, please login to the Participant Portal and select the My Proposals page of the My Area section.

Type of Action Research and Innovation action [RIA]
Topic An inclusive digitally interconnected transport system meeting citizens' needs - MG-4-5-2019
Guidance on proposal submission: H2020 online manual
IT Guidance: IT help

Get support

H2020 Online Manual is your guide on the procedures from proposal submission to managing your grant.

Participant Portal FAQ – Submission of proposals.

National Contact Points (NCP) - contact your NCP for further assistance in your national language(s).

Research Enquiry Service – ask questions about any aspect of European research in general and the EU Research Framework Programmes in particular.

Enterprise Europe Network – contact your EEN national contact for advice to businesses with special focus on SMEs. The support includes guidance on the EU research funding.

IT Helpdesk - contact the Participant Portal IT helpdesk for questions such as forgotten passwords, access rights and roles, technical aspects of submission of proposals, etc.

Ethics – for compliance with ethical issues, see the Online Manual and Science and Society Portal

European IPR Helpdesk assists you on intellectual property issues

CEN and CENELEC, the European Standards Organisations, advise you how to tackle standardisation in your project proposal. Contact CEN-CENELEC Research Helpdesk at

The European Charter for Researchers and the Code of Conduct for their recruitment

Partner Search Services help you find a partner organisation for your proposal.