Research & Innovation - Participant Portal


TOPIC : ICT-enabled open government

Topic identifier: INSO-1-2014
Publication date: 11 December 2013

Types of action: IA Innovation action
Opening date:
11 December 2013
Deadline: 29 April 2014 17:00:00

Time Zone : (Brussels time)
  Horizon 2020
Topic Description

Specific challenge: Public administrations need to address the new challenges posed by the evolution of society. Financial constraints are making this task difficult. At the same time, expectations - in terms of burden reduction and efficiency of public services - are growing.

The take-up of new technologies, such as social media and mobile technologies, leads to increased connectivity.

The availability of open data and open services, in an open government setting support the collaborative forms of service design and delivery and they increase transparency.

Personalised public services can arise from enabling and empowering citizens and businesses to directly participate in the design, creation, selection and delivery of some of the public services. Collaboration with users plays an important role in the transformation of public services. Public services delivered or enabled by ICT need to be easy to use and shall increasingly focus on flexible and personalised interactions with public administrations. Given the availability of data, users may be provided more pro-active, higher quality and valuable services. This can make services more attractive and increase collaboration. While creating growth and jobs, M-government can make services effective by adjusting them to the way citizens are communicating and delivering them to a variety of mobile devices in order to accommodate the on-going transition from stationary to mobile.

Transparency is an important element of the open government approach. Open data and information lead to more transparency. Openness and technology tools can also enable monitoring of the public sector and its performance. Transparency helps to increase accountability and trust in administrations.


a) Innovation actions

The actions should address at least one of the sub-objectives (i or ii) below, which should be piloted against a set of clearly defined goals:

i) Pilots on personalised and mobile public services which will aim to benefit from one or more of the following:

         Intelligent and innovative use of large volumes of publicly available data for new, smart and mobile public services;

         Using open services and enabling any actors, including users, to create or co-produce new public services;

         Pro-active and personalised citizen-centric public service applications; this can be according to a user profile created and controlled by the user and structured around modular public services;

         Following changes in user behaviour in accessing and using such services and supporting the organisational and back-office implications, including privacy.

ii) Pilots on transparency which will aim to benefit from one or more of the following:

           Actions will aim to pilot tools to increase the transparency impact of ICT-based technology platforms of the public sector;

           The transparency tools to be piloted will benefit from open data and could help in monitoring, enhancing accountability and fighting corruption (e.g. through data mining and other tools).

The Commission considers that proposals requesting a contribution from the EU of between EUR 1 and 3 million would allow this specific challenge to be addressed appropriately. Nonetheless, this does not preclude submission and selection of proposals requesting other amounts.

These innovation actions should include an assessment of the effectiveness as well as social and economic impact of using these approaches to deliver the public administrations' goals. The results of these assessments should also provide feedback into a set of recommendations for future use of these approaches to deliver more effective public administration. 

b) Coordination and support actions:

The activities should aim at encouraging networking of relevant stakeholders and teams working in these areas and to support constituency building. The dynamic, multidisciplinary network will include social and economic expertise in addition to ICT experts and other relevant stakeholders. Following an assessment of the needs, the network will carry out a gap analysis and identify potential applications for their successful implementation in the public sector. The activities will include the mobilisation of developers and civil servants (through events, hackatons, etc.) and awareness raising among end users in order to increase take-up of relevant newly developed eGovernment applications.

Expected impact:

           Stimulating the creation, delivery and use of new services on a variety of devices, utilising new web technologies, coupled with open public data.

           More personalised public services that better suit the needs of users.

           Reducing the administrative burden of citizens and businesses (e.g. collecting information from citizens only once).

           Increased transparency of and trust in public administrations.

Type of action:

a) Innovation actions

b) Coordination and support actions

Cross-cutting Priorities:

Socio-economic science and humanities

Topic conditions and documents

Please read carefully all provisions below before the preparation of your application.

  1. List of countries and applicable rules for funding: described in part A of the General Annexes of the General Work Programme.
  2. Eligibility and admissibility conditions: described in part B and C of the General Annexes of the General Work Programme 
  3. Evaluation

    3.1  Evaluation criteria and procedure, scoring and threshold: described in part H of the General Annexes of the General Work Programme 

    3.2 Guide to the submission and evaluation process
  4. Proposal page limits and layout: Please refer to Part B of the standard proposal template.
  5. Indicative timetable for evaluation and grant agreement:
    Information on the outcome of one-stage evaluation: maximum 5 months from the final date for submission.
    Signature of grant agreements: maximum 3 months from the date of informing successful applicants.
  6. Provisions, proposal templates and evaluation forms for the type(s) of action(s) under this topic:

    Innovation Action:

    Specific provisions and funding rates
    Standard proposal template (administrative forms and structure of technical annex)
    Standard evaluation form
    Annotated Model Grant Agreement
  7. Additional provisions:

    Horizon 2020 budget flexibility

    Classified information
  8. Open access must be granted to all scientific publications resulting from Horizon 2020 actions, and proposals must refer to measures envisaged. Where relevant, proposals should also provide information on how the participants will manage the research data generated and/or collected during the project, such as details on what types of data the project will generate, whether and how this data will be exploited or made accessible for verification and re-use, and how it will be curated and preserved.
  9. FAQ on this topic



Additional documents

  • Legal basis - Framework Programme H2020 en
  • Legal basis - Specific Programme H2020 en
  • WP H2020 - 1. Introduction en
  • WP H2020 - 13. Europe in a changing world - inclusive, innovative and reflective societies en
  • WP H2020 - 17. Communication and Dissemination en
  • WP H2020 - 19. General Annexes en
  • Frequently asked questions on selected topics en
  • A guide to ICT-related activities in WP 2014-15 en

Submission Service

No submission system is open for this topic.

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