Operational Programme 'Electronic Public Administration'

Programme under the Convergence and Regional Competitiveness and Employment Objectives, co-funded by the European Regional Development Fund (ERDF)


Additional tools


On 1 August 2007, the European Commission approved the “Electronic Public Administration” Operational Programme for Hungary for the period 2007-13. The Operational Programme falls within the framework laid out for the Convergence and Regional Competitiveness and Employment Objectives and has a total budget of around €422 million. Community investment through the European Regional Development Fund (ERDF) amounts to some €358 million, which represents approximately 1.4% of the total EU investment earmarked for Hungary under the Cohesion Policy for 2007-13.

1. Aim and purpose of the Programme

The overall objective of the operational Programme is to improve the performance of the Hungarian public administration. Specific objectives are the improvement of public administration operational efficiency and services effectiveness.

2. The expected impact of the investment

The Programme is expected to have the following results:

  • increased use of the electronic public administration services by citizens and companies;
  • faster processing of an average case by the public administration;
  • increase in number of state administration bodies providing on-line case handling services;
  • Increase in the proportion of citizens and businesses making online payments to state administration bodies.

3. Priority axes

The Operational Programme is structured according to the following priorities:

Priority 1: Renewal of the internal procedures and the services of public administration [approximately 35.7% of total funding]

The main objective of this priority is to increase efficiency in the functioning of the state administration on national, regional and local level though the reorganisation of administrative processes with the support of IT systems. Internal processes will be streamlined and adopted to the provision of electronic services to citizens and businesses within the public administration. These interventions will support the development of the Hungarian public administration in line with the EU i2010 Programme.

  • Priority 1.1 (Computerisation of the processes of public administration) will support the establishment of 20 common basic public services required by the EU in a standardised framework. A local public administration framework applicable throughout the country will be set-up to avoid developing isolated systems. Application Service Providers (ASPs) will be the central tool of this framework.
  • Priority 1.2 (Establishment of central electronic services for the efficient operation of public administration) will cover the development of the central services to be used by the departmental systems of the public administration. Parallel sectoral elements will be replaced with central services as far as this is possible.

Priority 2: Developments aimed to improve public service access that deliver customer services [approximately 41.5% of total funding]

The main objective of this priority is to deliver necessary actions required to improve citizen services. Special attention will be paid to citizen service accessibility by disadvantaged groups of society.

  • Priority 2.1 (Provision of service interface to customers) will allow customers to access services from home or from public internet access points electronically. This priority will provide for front-office applications, such as the Government Portal, the Government Customer Information Centre, and the Client Gate.
  • Priority 2.2 (Development of the central electronic service system and IT security infrastructure) will support “central services” for the various IT connections between customers and public administration.
  • Priority 2.3 (Electronic authentication of citizens) is dedicated to the introduction of a new system of electronic identification.

Priority 3: "Preferential developments" [approximately 20.9% of total funding]

The aim of this priority is to improve efficiency and quality of public administration services within the Central Hungary region.

  • Priority 3.1 (Renewal and ‘computerisation’ of administrative procedures) will mirror priority axis 1 and will be implemented exclusively for the institutions located in Central Hungary.
  • Priority 3.2 (Developments for improving access to public services) will mirror priority axis 2 and will support operations that provide access to electronic services in Central Hungary region.

Priority 4: Technical assistance in regions falling under the Convergence objective [approximately 1.4% of total funding]

Priority 5: Technical assistance for the Central Hungary region [approximately 0.4% of total funding]

Technical assistance finances technical and administrative tasks in relation to the implementation of the Programme. There is provision for the support toward the operation of the Monitoring Committee of the Operational Programme as well as for the support for all reporting and evaluation requirements.

Financial and Technical information

Operational Programme 'Electronic Public Administration'

Intervention Type

Operational Programme

CCI no


Number of decision


Final approval date


Breakdown of finances by priority axis

Priority Axis EU Investment National Public Contribution Total Public Contribution
Renewal of internal procedures and services of public administration 128 066 036 22 599 889 150 665 925
Developments aimed at improving access to public services 148 880 117 26 272 962 175 153 079
Preferential developments 75 046 947 13 243 580 88 290 527
Technical assistance in Convergence regions 5 076 406 895 836 5 972 242
Technical assistance in Central Hungary 1 375 607 242 753 1 618 360
Total 358 445 113 63 255 020 421 700 133