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Qualification: Telemarketer (no legal status)

Telemarketer (no legal status)

Qualification Information

Candidates will be able to:

  • plan and organise their own work,
  • ensure the quality and efficiency of work in the working environment in accordance with regulations and standards and good business practices,
  • make rational use of energy, material and time,
  • protect health and the environment,
  • develop entrepreneurial characteristics, skills and behaviour,
  • communicate with customers and co-workers,
  • use modern information and communication Technologies and software tools,
  • draw up documentation and check sources of information,
  • perform pre-sales, sales and post-sales activities via electronic communication channels,
  • conduct surveys via electronic communication channels.

Reference Data

EQF Level:
Thematic area:
Information Language:
Location:
Further info: 

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Candidates demonstrate attainment of the knowledge, skills and competences defined in the catalogue of standards of vocational knowledge and skills.

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Providers of procedures for identifying and validating NVQs are entered in a register of providers maintained in the collection of the national information centre for vocational qualifications. These are: vocational schools, businesses, B2B training centres, adult education centres and chambers of commerce.

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  • A secondary technical or
  • general secondary qualification.

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VALIDATION 

During the guidance process the candidate prepares a personal portfolio,  which a committee then assesses, validating catalogue content in part or in full. If the committee is unable to validate all contents of the catalogue, it assigns tasks to the candidate for verification.

VERIFICATION METHODS

Practical skills are verified in the selected assignment via the oral presentation of specialised theoretical knowledge about the service.

NQF Level: 
5
Access requirements: 
  • A secondary technical or
  • general secondary qualification.
Ways to acquire: 

Candidates demonstrate attainment of the knowledge, skills and competences defined in the catalogue of standards of vocational knowledge and skills.