Type of qualification
This qualification is a dual vocational education and training (3-year and 3½-year training course). The vocational education and training system is highly significant in Germany. Central importance in this regard is attached to training within the dual system, which facilitates access to many areas of occupational activity for which in other countries training at an institute of higher education is required. The system is described as “dual” because training is conducted at two independent training venues, the company and the vocational school. Training combines the acquisition of theoretical knowledge and practically related competences with company practice. Successful completion of training confers the right directly to exercise the occupation in question as a qualified skilled worker in a state recognised training occupation. It also leads to the subsequent opportunity to access a wide range of upgrading training.
Those completing training hold the professional skills, knowledge and competences (employability skills) necessary for the exercising of a qualified occupational activity. They are in possession of competences for the autonomous planning and processing of professional tasks assigned within a comprehensive area of learning or field of occupational activity which is subject to change.
Description of the qualification (learning outcomes)
Coordinate processes for the ground handling of aircraft ,
Conduct check-in and provide customer services at the airport or on board the aircraft ,
Provide company baggage services ,
Advise and support special groups of persons ,
Indicate possible solutions in conflict situations,
Inform customers of safety facilities and instigate measures in emergency situations ,
Assist with marketing measures ,
Process payment and settlement procedures including in foreign currencies ,
Conduct information and advisory meetings including in a foreign language where required ,
Calculate the prices of services and products ,
Sell products and services