• EQF Home Page Icon

Qualification: DIPLOMA OF VOCATIONAL SECONDARY EDUCATION with professional qualification: Computer System Technician

DIPLOMA OF VOCATIONAL SECONDARY EDUCATION with professional qualification: Computer System Technician

Qualification Information

- Able to perform intellectual operations at the level of knowledge, understanding, use and simple analysis.
- Uses knowledge and theoretical understanding in wide-ranging complex activities.
- Able to obtain and evaluate information independently.
- Uses wide-ranging knowledge and skills for the solution of well-formulated, but unknown and unforeseeable problems.
- Has detailed, theoretical knowledge and understanding corresponding to the professional qualification.
- Has wide-ranging skills and proficiency essential for the profession corresponding to the professional qualification.
- Able to perform the work of executor independently, including the planning and supervision of the work to be performed.
- Knows and is able to apply appropriate technologies.
- Able to apply information acquisition and processing technologies in professional activity.
- Latvian language proficiency developed and foreign language(-s) proficiency improved.
- Knows and understands links between historical developments of their county, Latvia, Europe and world.
- Able to apply mathematical knowledge and skills in professional work.
- Able to apply knowledge about the facts and laws of natural sciences in professional activity.
- Able to evaluate the processes occurring in nature and society and comprehend them in their system and development.
- Understands the principle of coherence of ecological space and observes the environmental protection requirements in professional activity.
- Understands the basic principles of market economy.
- Able to find their place in the economic structures of society and able to operate therein.
- Understands the economic relationship between employer and employee and knows the relevant legislation.
- Has a conception of the political structure of the European Union, as well as of the principles of single economic area and the mobility of the labour force.
- Evaluates their abilities adequately.
- Plans activity in compliance with circumstances, possibilities and their abilities.
- Plans time in accordance with task.
- Able to make justified choice and make a decision independently in familiar and less familiar circumstances.
- Able to answer for the quantitative and qualitative result of their professional activities, assumes partial responsibility for the work performed by others.
- Is determined, systematic and rational when working.
- Is careful and accurate.
- Able to assume initiative.


1. The knowledge necessary for performance of the basic tasks of the professional activity at the level  of notion:
1.1. basics of technical graphics;
1.2. basics of set theory;
1.3. combinatorics;
1.4. trigonometric functions;
1.5. basics of business;
1.6. personal data protection;
1.7. copyrights;
1.8. tender procedure;
1.9. information gathering techniques;
1.10. presentation preparation principles and techniques.
2. The knowledge necessary for performance of the basic tasks of the professional activity at the level  of understanding:
2.1. relation databases;
2.2. computer logic;
2.3. basics of programming;
2.4. data structure;
2.5. mathematical models;
2.6. legal basis and laws and regulations of the information and communication technology field;
2.7. basics of record-keeping;
2.8. professional terms in the official language and in one foreign language.
3. The knowledge necessary for performance of the basic tasks of the professional activity at the level  of use:
3.1. main components of computer technique, their function and compatibility;
3.2. port standards;
3.3. network protocols and standards;
3.4. computer architecture;
3.5. active and passive components;
3.6. office application software;
3.7. operating systems;
3.8. set of protocols for data transfer (OSI model - Open Systems Interconnection Basic Reference Model, OSI Model);
3.9. equipment and component installation, automatization and configuration;
3.10. disk and file system management and configuration;
3.11. operating system loading troubleshooting and configuration;
3.12. working environment and group policy configuration;
3.13. remote access and support provision;
3.14. system resources and productivity monitoring;
3.15. cloud computing;
3.16. network its browser configuration;
3.17. e-mail, other communication programmes and their configuration;
3.18. practical use of mathematics;
3.19. official language;
3.20. one foreign language at the level of communication;
3.21. communication psychology;
3.22. principles of professional ethics;
3.23. presentation preparation principles and techniques;
3.24. creation of professional documents;
3.25. office equipment and its application possibilities;
3.26. requirements of the labour protection laws and regulations;
3.27. basics of ergonomics and health education;
3.28. fire and electricals safety rules;
3.29. requirements of the environmental protection laws and regulations;
3.30. hazardous waste, their storage and utilization;
3.31. first aid;
3.32. legal employment regulations.


1. Understand technical options of hardware and assess its correspondence to users’ requirements.
2. Assess hardware operational readiness and exploitation according to work safety requirements.
3. Configure, move and remove hardware at local and public computer network, set and remove public computer network components.
4. Perform maintenance of hardware and operation maintenance, assess necessity for hardware improvement.
5. Gain and assess information for the hardware improvement performance, determine defects and users’ errors in the work with the hardware.
6. Use appropriate technical documentation in the work process, tools, measuring instruments and materials.
7. Set the quality parameters for simple local computer networks and assess the necessity for improvements.
8. Create a simple cabling system for simple local computer networks, install connection points and cables.
9. Set, configure, and remove simple local computer network equipment.
10. Find and prevent mistakes in local computer network configuration equipment and infrastructure.
11. Assess, set and configure application software requirements correspondence to simple local computer network speed, hardware parameters and user needs.
12. Assess computer operating system correspondence to hardware parameters and user needs, set, change and configure computer operating system according to technical parameters and user needs.
13. Automate the operating system installation and configuration processes and perform application software, operating system, updating, drive, firmware updating.
14. Diagnose and prevent the errors in the operating system and application software operation.
15. Find and understand operating system and application software generated log files.
16. Ensure operating system and application software protection against malicious software and provide physical protection for computer system and simple local computer network.
17. Assess, identify, plan and perform data protection measures, plan required space for backup copies for data storages or data carriers.
18. Determine and implement data storage and exchange order, create data backup plan, restore data from backup copies.
19. Configure data synchronisation among equipment and perform safe data clearing with application software means or special equipment.
20. Create hardware parameters and application software audit structure, obtain, compile and present the necessary audit data.
21. Read and understand drawings and technological documentation necessary for work.
22. Prepare and present proposals for implementation and improvement for hardware and local computer network.
23. Independently perform hardware and application software inventory with the appropriate application software means.
24. Plan work tasks, their sequence and deadline.
25. Communicate and cooperate with colleagues and users, listen to recommendations and guidelines.
26. Create technical specifications for the procurement and use it in the work process.
27. Use of office equipment, prepare and draw up documents in accordance according to work tasks.
28. Act in accordance with the instructions on the use of work equipment.
29. Assess the development of performed work and its correspondence to the set task, be responsible for own work result.
30. Obtain, assess, select and use information.
31. Observe the requirements of the laws and regulations, standards and other binding documentation  in the information and communication technology field.
32. Improve the professional competence.
33. Know the official language.
34. Know one foreign language at communication level.
35. Use professional terminology in official language and in one foreign language.
36. Comply with professional ethical principles and employment regulations.
37. Comply with work equipment use within certain operating requirements and corresponding work safety and health regime.
38. Meet the requirements of the electrical and fire safety, labour protection and environmental protection laws and regulations and provide the first aid.


1. Understand technical options of hardware and assess its correspondence to users’ requirements.

Reference Data

EQF Level:
Thematic area:
Information Language:
NQF Level: 
Awarding body: 

- Profesionālās izglītības kompetences centrs "Rīgas Tehniskā koledža"

Awarding body contact info: 

Tālr.: 67081400
Fakss: 67561026
E-pasts: brasla@rtk.lv

Source of information: 
National occupation classification: 


Relationship type: 

Computer system technician (3513 01)

Access requirements: 

Certificate of general basic education

Ways to acquire: 

Formal (through education programmes)