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Qualification: Certificate of professional qualification: Retail Store Salesperson

Certificate of professional qualification: Retail Store Salesperson

Qualification Information

Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register



Competences:

1. The KNOWLEDGE at the level of notion:
1.1. marketing;
1.2. information searching and selection tools;
1.3. market research methods;
2. The KNOWLEDGE at the level ofunderstanding:
2.1. professional etiquette;
2.2. methods of goods demand analysis and forecasting;
2.3. procedure of goods ordering;
2.4. management of goods categories (for sales promotion);
2.5. delivery principles and conditions;
2.6. shopping hall planning principles;
2.7. laws and regulations stipulating the retail sector;
2.8. professional terminology in the official language and one foreign language.
3. The KNOWLEDGE at the level of use:
3.1. choice of the appropriate means for maintenance of goods and sales equipment;
3.2. rules for exploitation of sales devices and equipment;
3.3. clothing styles;
3.4. sanitary standards and hygiene requirements;
3.5. record keeping;
3.6. procedure of goods acceptance;
3.7. conditions of goods storage;
3.8. quality of goods, period of validity and conditions of storage of goods;
3.9. compatibility of goods;
3.10. human psychology;
3.11. demonstration of goods;
3.12. motivation to purchase;
3.13. acquisition of goods and related conditions;
3.14. use of cash register;
3.15. procedure of receiving and disbursing money;
3.16. non-cash settlements;
3.17. measuring instruments and equipment for preparation of goods for sales;
3.18. packaging materials;
3.19. servicing standards;
3.20. preservation of material values;
3.21. types and procedure of solving of complaints;
3.22. accounting of goods and material values;
3.23. business calculations;
3.24. traceability of goods and materials;
3.25. efficient use of the working time;
3.26. provision of the first aid;
3.27. basic principles of the professional and general ethics;
3.28. information technologies;
3.29. official language;
3.30. one foreign language at the professional communication level;
3.31. labour protection and fire safety rules;
3.32. environmental protection;
3.33. legal employment relations.



Skills:

1. To perform preparation of devices and equipment for work in compliance with exploitation conditions.
2. To keep an orderly workplace for goods and sales devices.
3. To use sales devices and equipment for work in compliance with exploitation conditions.
4. To observe personal hygiene requirements.
5. To observe internal rules of procedure.
6. To choose work clothes appropriate for the performance of job duties.
7. To control demand and circulation of goods.
8. To know the assortment of company goods.
9. To prepare and execute orders of goods.
10. To have good knowledge of accompanying documents of the goods.
11. To determine the quality of goods.
12. To determine conformity of goods to be accepted with accompanying documents and transport conditions.
13. To perform division of goods and placement at storage places.
14. To use measuring instruments and equipment for preparation of goods for sales.
15. To place goods at the shopping hall.
16. To observe storage terms and store goods in compliance with quality preservation requirements.
17. To establish a good rapport with the client, determining the client's psychological type.
18. To ask and listen actively, and to liaise effectively with the client.
19. To consult the client about the choice of goods, observing the basic principles of professional and general ethics.
20. To provide information on the features of goods and, if necessary, demonstrate them.
21. To inform the client about the conditions for acquisition of goods.
22. To work with a cash register and money.
23. To conduct non-cash settlements.
24. To complete purchase documentation.
25. To prepare goods for sales.
26. To package the goods.
27. To design gift packaging.
28. If necessary, to organize delivery of goods, preparing appropriate documentation.
29. To organize the client flow at the shopping hall, avoiding formation of queues.
30. To anticipate and understand the behaviour of clients.
31. To use security equipment.
32. To use contact and communication skills.
33. To avert and resolve conflicts.
34. To provide the first aid upon necessity.
35. To execute goods accounting documents.
36. To participate in stocktaking.
37. To execute and use internal documentation of ther goods circulation.
38. To use computer programs for the accounting of goods.
39. To fill in cash register journals and other documents related to money settlements.
40. To observe the standards  of the legal employment relations.
41. To work, both in a team and without assistance, and assume responsibility for the result of their own work.
42. To know the official language.
43. To know one foreign language at the professional communication level.
44. To use professional terminology in the official language and in one foreign language.
45. To observe the requirements of the labour protection and fire safety laws and regulations.
46. To observe the requirements of the environmental protection laws and regulations.



Knowledge:

1. To perform preparation of devices and equipment for work in compliance with exploitation conditions.
2. To keep an orderly workplace for goods and sales devices.
3. To use sales devices and equipment for work in compliance with exploitation conditions.
4. To observe personal hygiene requirements.
5. To observe internal rules of procedure.
6. To choose work clothes appropriate for the performance of job duties.
7. To control demand and circulation of goods.
8. To know the assortment of company goods.
9. To prepare and execute orders of goods.
10. To have good knowledge of accompanying documents of the goods.
11. To determine the quality of goods.
12. To determine conformity of goods to be accepted with accompanying documents and transport conditions.
13. To perform division of goods and placement at storage places.
14. To use measuring instruments and equipment for preparation of goods for sales.
15. To place goods at the shopping hall.
16. To observe storage terms and store goods in compliance with quality preservation requirements.
17. To establish a good rapport with the client, determining the client's psychological type.
18. To ask and listen actively, and to liaise effectively with the client.
19. To consult the client about the choice of goods, observing the basic principles of professional and general ethics.
20. To provide information on the features of goods and, if necessary, demonstrate them.
21. To inform the client about the conditions for acquisition of goods.
22. To work with a cash register and money.
23. To conduct non-cash settlements.
24. To complete purchase documentation.
25. To prepare goods for sales.
26. To package the goods.
27. To design gift packaging.
28. If necessary, to organize delivery of goods, preparing appropriate documentation.
29. To organize the client flow at the shopping hall, avoiding formation of queues.
30. To anticipate and understand the behaviour of clients.
31. To use security equipment.
32. To use contact and communication skills.
33. To avert and resolve conflicts.
34. To provide the first aid upon necessity.
35. To execute goods accounting documents.
36. To participate in stocktaking.
37. To execute and use internal documentation of ther goods circulation.
38. To use computer programs for the accounting of goods.
39. To fill in cash register journals and other documents related to money settlements.
40. To observe the standards  of the legal employment relations.
41. To work, both in a team and without assistance, and assume responsibility for the result of their own work.
42. To know the official language.
43. To know one foreign language at the professional communication level.
44. To use professional terminology in the official language and in one foreign language.
45. To observe the requirements of the labour protection and fire safety laws and regulations.
46. To observe the requirements of the environmental protection laws and regulations.

Reference Data

EQF Level:
Thematic area:
Information Language:
Location:
NQF Level: 
3
Awarding body: 

- Daugavpils Tirdzniecības profesionālā vidusskola

Awarding body contact info: 

MIERA IELA 57, DAUGAVPILS, LV-5404
Tālr.: 65434106
Fakss: 65434106
E-pasts: dts@apollo.lv

Source of information: 
National occupation classification: 

ISCO-08

Relationship type: 

Retail store salesperson (5223 01)

Access requirements: 

Certificate of general secondary education or Diploma of vocational secondary education

Ways to acquire: 

Formal (through education programmes) or
Formal (through non-formal education acquired competence recognition process, completing the qualifications professional examination)