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Qualification: Certificate of professional qualification: Clerk

Certificate of professional qualification: Clerk

Qualification Information

Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register



Competences:

1. The knowledge necessary for performance of the basic tasks of the professional activity at the level of notion:
1.1. basics of law;
1.2. human resource management.
2. The knowledge necessary for performance of the basic tasks of the professional activity at the level of notionunderstanding:
2.1. structural units of the company and their basic functions;
2.2. professional terms in the official and in one foreign language;
2.3. environmental protection.
3. The knowledge necessary for performance of the basic tasks of the professional activity at the level of use:
3.1. document management;
3.2. personnel records;
3.3. practical stylistics and editing;
3.4. official language;
3.5. one foreign language at the level of communication;
3.6. work and personal hygiene;
3.7. ergonomics;
3.8. business etiquette;
3.9. basics of communication;
3.10. information technologies;
3.11. office equipment;
3.12. legal employment regulations;
3.13. labour protection;
3.14. fire safety and emergency procedures.



Skills:

1. To have good knowledge of the structure of the company and work organization processes.
2. To have good knowledge of the laws and regulations necessary for the performance of the work duties.
3. To draw up the laws and regulations and documents governing the record keeping of the company.
4. To design and draw up management documents (organisation, order, statement and report, correspondence and staff) in accordance with the laws and regulations.
5. To receive, record and send documents.
6. To make the necessary service notes on the documents.
7. To control the document performance deadlines.
8. To prepare and assure document derivatives.
9. To develop a nomenclature of the company affairs.
10. To design and systematize cases in accordance with the nomenclature of the company affairs.
11. To know the laws and regulations governing the archive work.
12. To prepare and draw up documents for storage in the archive.
13. To prepare archive references.
14. To perform the document examination.
15. To draw up personnel documents.
16. To keep minutes of simple meetings and business meetings.
17. To have good knowledge of the written style of the business communication correspondence.
18. To gain and use information by using the latest information technologies.
19. To observe information safety and confidentiality.
20. To have good knowledge and use the office equipment according to the terms of use.
21. To have good knowledge of the ergonomics by creating a safe and comfortable working environment.
22. To observe the hygiene requirements.
23. To observe the basic principles of professional ethics.
24. To know the business etiquette and generally accepted standards of public decency.
25. To communicate, collaborate and build positive communication with colleagues.
26. To plan and organise the own work.
27. To perform work independently and in a team.
28. To make decisions in accordance to the own competence and be responsible for the decisions taken.
29. To be responsible for the own work result.
30. To know the official language.
31. To know one foreign language at the level of communication.
32. To use professional terminology in the official and one foreign language.
33. To self-educate.
34. To perform the work duties in accordance with the requirements of the labour protection, environmental protection, fire and electrical safety regulations.



Knowledge:

1. To have good knowledge of the structure of the company and work organization processes.
2. To have good knowledge of the laws and regulations necessary for the performance of the work duties.
3. To draw up the laws and regulations and documents governing the record keeping of the company.
4. To design and draw up management documents (organisation, order, statement and report, correspondence and staff) in accordance with the laws and regulations.
5. To receive, record and send documents.
6. To make the necessary service notes on the documents.
7. To control the document performance deadlines.
8. To prepare and assure document derivatives.
9. To develop a nomenclature of the company affairs.
10. To design and systematize cases in accordance with the nomenclature of the company affairs.
11. To know the laws and regulations governing the archive work.
12. To prepare and draw up documents for storage in the archive.
13. To prepare archive references.
14. To perform the document examination.
15. To draw up personnel documents.
16. To keep minutes of simple meetings and business meetings.
17. To have good knowledge of the written style of the business communication correspondence.
18. To gain and use information by using the latest information technologies.
19. To observe information safety and confidentiality.
20. To have good knowledge and use the office equipment according to the terms of use.
21. To have good knowledge of the ergonomics by creating a safe and comfortable working environment.
22. To observe the hygiene requirements.
23. To observe the basic principles of professional ethics.
24. To know the business etiquette and generally accepted standards of public decency.
25. To communicate, collaborate and build positive communication with colleagues.
26. To plan and organise the own work.
27. To perform work independently and in a team.
28. To make decisions in accordance to the own competence and be responsible for the decisions taken.
29. To be responsible for the own work result.
30. To know the official language.
31. To know one foreign language at the level of communication.
32. To use professional terminology in the official and one foreign language.
33. To self-educate.
34. To perform the work duties in accordance with the requirements of the labour protection, environmental protection, fire and electrical safety regulations.

Reference Data

EQF Level:
Thematic area:
Information Language:
Location:
NQF Level: 
3
Awarding body: 

- Rīgas 3. arodskola

Awarding body contact info: 

DZIRNAVU IELA 117, RĪGA, LV-1011
Tālr.: 67288561
Fakss: 67242810
E-pasts: skola@3arodskola.lv

Source of information: 
National occupation classification: 

ISCO-08

Relationship type: 

Clerk (3341 04)

Access requirements: 

Certificate of general secondary education or Diploma of vocational secondary education

Ways to acquire: 

Formal (through education programmes) or
Formal (through non-formal education acquired competence recognition process, completing the qualifications professional examination)