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Find and Compare Qualifications Frameworks

Find and Compare Qualifications Frameworks

Compare the results of the national referencing process by choosing the national flag. Up to 5 examples of qualifications are provided for each NQF level. National systems may include many other qualifications at those levels.

  • Knowledge at the most advanced frontier of a field of work or study and at the interface between fields
  • The most advanced and specialised skills and techniques, including synthesis and evaluation, required to solve critical problems in research and/or innovation and to extend and redefine existing knowledge or professional practice
  • Demonstrate substantial authority, innovation, autonomy, scholarly and professional integrity and sustained commitment to the development of new ideas or processes at the forefront of work or study contexts including research
  • Highly specialised knowledge, some of which is at the forefront of knowledge in a field of work or study, as the basis for original thinking and/or research; critical awareness of knowledge issues in a field and at the interface between different fields
  • Specialised problem-solving skills required in research and/or innovation in order to develop new knowledge and procedures and to integrate knowledge from different fields
  • Manage and transform work or study contexts that are complex, unpredictable and require new strategic approaches; take responsibility for contributing to professional knowledge and practice and/or for reviewing the strategic performance of teams
  • Advanced knowledge of a field of work or study, involving a critical understanding of theories and principles
  • Advanced skills, demonstrating mastery and innovation, required to solve complex and unpredictable problems in a specialised field of work or study
  • Manage complex technical or professional activities or projects, taking responsibility for decision making in unpredictable work or study contexts; take responsibility for managing professional development of individuals and groups
  • Comprehensive, specialised, factual and theoretical knowledge within a field of work or study and an awareness of the boundaries of that knowledge
  • A comprehensive range of cognitive and practical skills required to develop creative solutions to abstract problems
  • Exercise management and supervision in contexts of work or study activities where there is unpredictable change review and develop performance of self and others
  • Factual and theoretical knowledge in broad contexts within a field of work or study
  • A range of cognitive and practical skills required to generate solutions to specific problems in a field of work or study
  • Exercise self-management within the guidelines of work or study contexts that are usually predictable, but are subject to change; supervise the routine work of others, taking some responsibility for the evaluation and improvement of work or study activities
  • Knowledge of facts, principles, processes and general concepts, in a field of work or study
  • A range of cognitive and practical skills required to accomplish tasks and solve problems by selecting and applying basic methods, tools, materials and information
  • Take responsibility for completion of tasks in work or study; adapt own behaviour to circumstances in solving problems
  • Basic factual knowledge of a field of work or study
  • Basic cognitive and practical skills required to use relevant information in order to carry out tasks and to solve routine problems using simple rules and tools
  • Work or study under supervision with some autonomy
  • Basic general knowledge
  • Basic skills required to carry out simple tasks
  • Work or study under direct supervision in a structured context
France
Country
Italy
Commission Nationale de la Certification Professionnelle

Set up under the French social modernization law n°2002-73 dated 17 January 2002, the national committee for professional certification is placed under the authority of the French minister in charge of vocational training. The committee is made up of 43 members: representatives of ministers, representatives of the regions, social partners, representatives of the consular chambers, and qualified persons. Its mission is to:

  • List the offer of vocational certifications (national register of vocational certifications),
  • Inform people and companies about the certifications listed in the national register and the certifications recognized in the member states of the European Union,
  • Check the coherence, complementarity and renewal of diplomas and qualification documents, together with their adaptation to evolution in qualifications and work organization,
  • Issue a public notice prior to setting up and creating professional certifications entitled to be listed in the national register,
  • Make public evaluations of the certificates covering professional qualifications,
  • Issue recommendations for the attention of the institutions awarding diplomas, qualification documents for professional purposes or professional qualification certificates,
  • Point out any full or partial correspondences between certifications listed in the national register, or between the latter and other certifications, mainly European certifications,
  • Draw up a new nomenclature covering levels of certification in relation to jobs held.

Under the authority of its chairman, the CNCP relies on the work carried out by a specialized committee, a permanent secretariat and a network of regional correspondents.
It contributes to work at an international level on transparency of qualifications.

NQF/NQS NCP:Commission Nationale de la Certification Professionnelle
Information
ISFOL

The Institute for the Development of Vocational Training for Workers (ISFOL) is a national research institute with a specific focus onvocational education and training (VET), employment and social policies and a strong commitment to promoting employment, social inclusion, skills and human capital development as well as at fostering growth and innovation.

NQF/ NQS NCP: ISFOL
Referencing Report
certification de niveau 1 par formation continue - doctorates

Personnel holding jobs normally requiring a level of training above that of a master’s degree. As well as confirmed knowledge of the fundamental scientific principles for a vocational activity, a level I qualification requires mastery of design or research processes.

EQF Level 8
Level 8

There is no national qualifications framework in Italy

  • Dottorato di Ricerca (Research Doctorate - PhD)
    This qualification is awarded at the end of a research doctorate aiming at providing the competencies to exercise, in universities, public or private organizations, highly specialized research activities. Final third-cycle qualification can be awarded to the students who:• have demonstrated systematic understanding of an area of study and adequate mastery of the relevant research methods;• have demonstrated adequate ability to conceive, plan, create and adapt a research process with adequate research approach;• have carried out an original research that has extended the frontiers of knowledge, while providing a contribution that deserves the publication, partially or as a whole, at National or international level;• are capable of critical analysis, evaluation and synthesis of new and complex ideas;• are able to communicate with their colleagues, with the wider community of researchers and with the society as a whole, within their competence field;• are able to promote, in academic and professional contexts, technological, social or cultural advance in a knowledge-based society.
certification de niveau 1 - master ( masters)

Personnel holding jobs normally requiring a level of training above that of a master’s degree. As well as confirmed knowledge of the fundamental scientific principles for a vocational activity, a level I qualification requires mastery of design or research processes.

  • Master in Management Sciences in the field of Corporate
    Management and Skills Development specialising in Management Professions Job standards ; competencies : Entrepreneurship and SME Management Course: in the context of salaried work, these professionals are versatile administrators who take on supervisory functions within SMEs/SMIs in the following areas of activity: management of agencies, sites, subsidiaries, profit centres, human resources management, commercial development of the company, strategic decision-making, in an environment which is likely to be international. They use three further processes: 1) canvassing new sources of growth; 2) putting the company in contact with other external players in the field of development support (institutional players and private structures); 3) encouraging and sustaining a process of innovation and development in the company. In the context of creating or taking over a company, these professionals develop a business plan and use all the legal, financial and managerial tools inherent in this project. They are major players in developing and managing major projects, integrating the strategic and cultural dimensions of the company or group, as applicable. This leads them to carry out a detailed analysis of the company’s financial health and to prepare investment plans and budgets. They report on objectives and their achievement to the decision-making authorities (board of directors, etc.). They carry out sales and marketing activities and organise the company’s system for monitoring competitive or technological developments. They manage a team. They are also required to interface with other departments in the company. They develop the business plan and manage the project to create or take over a company. Team Management and Skills Development Course These professionals either provide all the functions linked to human resources management in the company, the department or the section to which they are attached directly themselves, or have other people do this under their control. In this framework, they set up and manage the implementation of a coherent human resources policy which is appropriate to the corporate strategy. They apply labour legislation in an international context, and make sure others apply it They establish the various elements of global remuneration They lead a diagnostic process in both organisational and human terms They lead or take part in change by proposing appropriate actions They build up forward management policy for employment and skills by optimising the recruitment process and developing a training and mobility policy for the staff They lead and manage a team They use internal communication and integrate human resources into a quality process Research Course: how are candidates prepared to do research? With a view to a research process, professionals manage projects and carry out studies in the area of administration and management sciences. They gather together the existing documentation and carry out observations in the field. They collect and analyse the available information relating to an issue. They report on their work through various means of dissemination and communication (publication of reports and specialist articles, writing papers, taking part in scientific debates, involvement in the research community). Professionals can also take part in training activities.
EQF Level 7
Level 7

There is no national qualifications framework in Italy

  • Laurea Magistrale (Master's Degree)
    This qualification is awarded at the end of a two-year master’s degree course. The access to master’s degree courses requires one of the following qualifications: Laurea  (Bachelor’s degree), Diploma Universitario (University diploma), Diploma accademico di primo livello (First-level academic diploma) or other equivalent qualification awarded abroad. The aim of this course is providing the student with advanced training for the exercise of highly specialized activities in specific fieldsFinal second-cycle qualification can be awarded to the students who:• have demonstrated knowledge and understanding that extend and/or reinforce the abilities traditionally associated to the first cycle and allow elaborating or applying original ideas, often in a research context;• are able to apply their knowledge, understanding abilities and problem-solving abilities to new or familiar issues, included in wider contexts (or interdisciplinary contexts) linked to their area of study;• are able to integrate knowledge and manage the complexity of their application field, as well as make judgments with limited or incomplete information on various topics, including social and ethical responsibilities linked to the application of their knowledge and opinions;• are able to communicate clearly and unambiguously their conclusions, as well as their knowledge and the underlying ratio, to specialized and non specialized interlocutors;• have developed adequate learning abilities to proceed to further studies in a direct or autonomous way. 
certification de niveau 2 - licence (bachelor)

Personnel holding jobs normally requiring a level of training comparable to that of a bachelor’s or master’s degree. At this level, exercise of a salaried or independent vocational activity involves mastery of the fundamental scientific principles for the profession, generally leading to autonomy in exercising that activity.

  • Licence Professionnelle : Licence Professionnelle Vocational degree, Management of organisations
    Licence Professionnelle : Licence Professionnelle Vocational degree, Management of organisations, Cross-border logistics and management assistant option. Résumé du référentiel d'emploi ou éléments de compétence acquis: This professional conceives and organises the most rational strategies to ensure a product is routed from its place of production to that of distribution, while optimising the quality/service/cost ratio. They organise and supervise the processing of orders and manage physical and information flows. They are responsible for coordinating the different activities within the company. Ultimately, they will fulfil a management role. When not fulfilling a role specifically in a logistics division, they will work in the company’s production, purchasing/procurement, shipment and sales divisions.When this professional is responsible for logistics, they negotiate with carriers and also liaise with customs. They manage and establish supply programmes, and organise and supervise the processing of orders, ensuring that costs and leadtimes are observed. They determine storage requirements on the basis of production and commercial services. As an industrial buyer, they implement the purchase policy and manage the flows upstream of production. They identify and negotiate the optimal services and supplies. They conclude contracts and draw up purchase agreements, subsequently monitoring the performance of these agreements. They seek out and appraise suppliers and sub-contractors. They then draw up the supplier specifications sheet. As a scheduling manager, they are responsible for purchasing and procurement. They are involved in establishing long- and medium-term production programmes (production planning). They contribute to optimising the resources to be implemented, the organisation of work and the manufacturing time. They are also involved in managing the flow of materials. Secteurs d'activité ou types d'emplois accessibles par le détenteur de ce diplôme, ce titre ou ce certificat. This professional works in all sectors of industry or services: commerce, hotel trade, hospitals, plastics, food processing, metallurgy etc. This professional can apply for the following positions: Logistics manager; Industrial buyer
EQF Level 6
Level 6

There is no national qualifications framework in Italy

  • Laurea (Bachelor's Degree)
    This qualification is awarded at the end of a three-year bachelor’s degree course, whose aim is to provide the student with adequate mastery of general methods and scientific contents, even in case the degree is oriented towards the acquisition of specific professional competencies. Final first-cycle qualification can be awarded to the students who:• have demonstrated understanding and abilities in a post-secondary application field and use advanced course books and knowledge of innovative topics in their area of study;• are able to apply their knowledge and understanding in order to demonstrate a professional approach to a professional activity, have acquired adequate competencies to design and support arguments as well as to solve problems in their area of study;• are able to collect and interpret data (usually in their area of study) considered as useful to make a judgment on various topics, including social, scientific or ethical issues;• are able to communicate information, ideas, problems and solutions to specialized and non-specialized interlocutors;• have developed the learning abilities to proceed to further studies with a high degree of autonomy
certifications de niveau 3

Personnel holding jobs normally requiring a level of training equivalent to that of a diploma from a University Institute of Technology (DUT) or a technology certificate (BTS) or a certificate corresponding to the end of the first higher education cycle. A level III qualification corresponds to higher levels of knowledge and abilities, but without involving mastery of the fundamental scientific principles for the fields concerned. The knowledge and abilities required enable the person condition to assume, autonomously or independently, responsibilities concerning design and/or supervision and/or management

  • Accommodation Manager (brevet de technicien supérieur)
    Holders of the Common European System of Reference BTS Accommodation Manager manage an establishment's accommodation services in a efficient and effective manner by observing the rules, policies and procedures in place at that establishment. They determine the guidelines of the commercial policy, take part in the organisation of promotional activities and help to set up a quality system. They coordinate billing management operations, ensures the quality of the services provided, support the front desk in promoting the establishment's image and ensure that customer records are monitored in order to develop customer loyalty. These managers are responsible for managing the welcoming of customers from initial contact to departure and ensure that steps are taken, both personally and by other sections within the establishment, to meet customers expectations. For all activities, they organise resources so as to be able to cope with unforeseen problems in liaison with other sections. Common job titles: Accommodation Manager, Officer. This job can be performed in various places: hotels of all sizes, reception centres (elderly, disabled, young people, etc.), cruise ships, outdoor centres, etc.
  • TP : Titre professionnel Bilingual English-French import-export assistant, trilingual English-German-French option. Nouvel intitulé : Assistant(e) import-export
    The bilingual import-export assistant organises and manages all the international administrative and logistic operations, from orders to delivery and payment. He (she) provides the interface with the internal services of the company and the exterior partners, and coordinates their actions. He (she) actively participates in leading the international sales network.The bilingual import-export assistant is operationally fluent in English, and has a good ability to understand various accents and to adapt to extremely different contacts in the function. The bilingual import-export assistant is autonomous in his (her) work. His (her) knowledge of company policy, the market, commercial practices and import-export logistics enables him (her) to make decisions for all common operations and to coordinate all the commercial operation players.The bilingual import-export assistant often manages an administrative team. However, he (she) reports to a hierarchy and strictly observes company policy and internal procedures, of which he (she) guarantees observance. As he (she) is the company contact with partners and customers, he (she) must transmit the image in this role and is often involved in communications targeted at developing customers and ensuring their loyalty.The job is office-based but with frequent movements inside the company. However, the bilingual import-export assistant may be required to participate in shows or commercial operations and to travel abroad occasionally. The telephone, office systems and information and communication technologies are necessary tools and are in continuous use in performing the function. Working hours are generally regular, but constraints related to distance sometimes impose working different hours, or a special organisation.This certificate is granted by the Ministry in charge of EmploymentThe bilingual import-export assistant works within tight time limits, he (she) must be capable of handling several files simultaneously and manage priorities, controlling his (her) level of stress. According to the arrangement of the company and its export zone, knowledge of another language may be an asset for work. In particular, along the France-German border, trilingualism (French-English-German) may be necessary due to the economic importance and cultural influence of Germany in this zone. The trilingual import-export assistant is operationally fluent in German as well as English. monitoring a payment process in compliance with the terms of the import-export purchase or sales contract in French.Handling simple import-export commercial administration disputes, in French and in English. Performing manual filing of import-export commercial administration documents. Adapting or producing model documents and procedures to rationalise the administrative follow-up of import-export operations, in French and in English. Producing day-to-day professional written documents, in French and in English, to coordinate and correctly carry out import-export operations. Coordinating import-export operations by telephone, in French and in English. Updating the support database for import-export administrative operations.
  • Hotel personal assistant (école professionnelle de tourisme et d'hôtellerie)

    Supplément descriptif du certificat Le Répertoire National des Certifications Professionnelles (RNCP), Intitulé: Hotel personal assistant, List of activities covered by the diploma, title or certificate: They supervise, coordinate and monitor all staff and the various accommodation-related services (floors, reception, lobby, cleaning, etc.), They determine and supervise kitchen production, they organise and plan the work of kitchen and floor staff, They organise and develop accommodation activity under the supervision of the general management. They draw up the budget forecast, determine and implement the establishment's commercial policy. Attested skills or abilities: ACCOMMODATION:

EQF Level 5
Level 5

There is no national qualifications framework in Italy

  • Diploma di tecnico superiore per la mobilità di persone e merci (Higher technical education diploma for Mobility of people and goods)
    The Diploma di tecnico superiore  (Higher technical education diploma) is awarded at the end of a 1800/ 2000-hours training course and after a final assessment of the acquired competencies. Higher Technical education courses are linked to the six technological areas foreseen in DCPM 2008 above mentioned and structured in sectoral fields; the Inter-Ministerial Decree MIUR-MLPS dated 7th September 2011 states that: competencies resulting from Higher Technical Education courses comply with the European Qualification Framework for lifelong learning and include: • Linguistic, communicative and relational, scientific, legal and economic, organizational and managerial competencies which constitute common ground for all the national professional roles resulting from Higher Technical education.• Technical-professional competencies which are specific for every professional role resulting from higher technical educationHereinafter is an example of the descriptive format concerning the qualification of Higher technical education diploma for Mobility of people and goods:2.1. Field : Mobility of people and goods       Role description: Higher Technician for the mobility of people and goods work within the system organizing, handling and assisting the transfer of people and goods. They take care of the running of vehicles and of the organization of transfers in compliance with environmental protection, safety regulations, the ergonomics, transportation costs and local, national and international regulations on the subject.Resulting macro – competencies: Planning, organizing and monitoring the necessary resources for transfers in compliance with safety rules and regulations, ergonomics, costs and environmental protection; Taking care of the correct functioning and running of vehicles and of their operating systems; Organizing and supervising the activities aimed at supporting the transfer of people and/or goods.
certifications de niveau 4

Personnel holding jobs at a supervisory highly skilled worker level and able to provide proof of a level of training equivalent to that of the vocational certificate (BP), technical certificate (BT), vocational baccalaureate or technological baccalaureate. A level IV qualification involves a higher level of theoretical knowledge than the previous level. This activity concerns mainly technical work that can be executed autonomously and/or involve supervisory and coordination responsibilities

  • Gouvernante: Receptionist housekeeper
    The Besançon Hotel School offers includes the dual qualification: housekeeper/receptionist. Housekeepers: run and control a team of chambermaids and/or valets manage stocks of products and materials check rooms, public places prepare for and welcome customers on arrival Receptionists: welcome customers sell the establishment's services manage customer stays Housekeepers must be able to: - ensure that equipment works correctly understand the composition of products fully understand aspects of linen put in place control procedures manage team work, check tasks allocated to staff and order them to repeat that task interpret customer needs and follow instructions according to customer needs speak English Receptionists must: understand perfectly the functions and services offered by the establishment have an excellent telephone manner take reservations promote the establishment's services have a good command of English record the services used by customers manage billing and payment collection Secteurs d'activité ou types d'emplois accessibles par le détenteur de ce diplôme, ce titre ou ce certificat hotels, luxury tourist hotels airline hospital clinic bank retirement home individuals receptionist, head of reception, housekeeping assistant, floor housekeeper, general housekeeper, cashier, concierge, night auditor, personal assistant, concierge, hostess, welcome hostess Codes des fiches ROME les plus proches : G1703 : Réception en hôtellerie G1503 : Management du personnel d'étage
  • TP :titre professionnel Hotel Housekeeper
    Hotel housekeepers supervise, coordinate and monitor the work of staff responsible for cleaning and maintaining premises (rooms and communal areas) and equipment provided to customers in hotels and non-hotel accommodation. They manage stocks of consumables used for these purposes and furthermore ensure that specific room service tasks are performed in response to customer requests.The work that they coordinate and supervise is performed by staff within their establishment or, where appropriate, by external service providers based on specifications. They work alone or in a team depending on the size of the establishment. They receive written or verbal information and instructions from their line managers relating mainly to hygiene, safety and work organisation. Since housekeepers are in frequent contact with customers, they must always ensure that they speak and dress appropriately. Overseas customers should be addressed using a good level of standard, professional English.Working hours are often mainly scheduled for the early part of the day and entail staff rotation, where required at weekends and on public holidays. Employment contracts may be seasonal.1. ORGANISING THE WORK OF ROOM SERVICE STAFF IN A HOTEL OR NON-HOTEL ACCOMMODATION AND MONITORING THE QUALITY OF WORKEffective daily monitoring of rooms, communal areas and public spaces in accordance with the applicable standards and norms.Planning and monitoring the work of a room service team based on operations within the establishment. Keeping management updated on stocks of linen, products and supplies and replenishing these when necessary.2. COORDINATING ROOM SERVICE STAFF AND MEETING CUSTOMER EXPECTATIONS USING APPROPRIATE COMMUNICATION IN ENGLISH WHERE REQUIREDMotivating a room service team based on the establishment’s quantitative and qualitative goals.Providing room service staff with on-the-job training in professional practices based on measures taken by the establishment.Providing a quality service in accordance with safety regulations and customers’ specific requirements.Managing relations in-house and outside the establishment using various media.These duties are performed in the traditional hotel sector in 2 to 4-star establishments and in small or large holiday apartments. They may also be performed in residential homeswhich do not cater for tourists (hospitals, clinics, retirement homes etc).Deputy housekeeper.Assistant housekeeper.Housekeeper.Floor housekeeper.General housekeeper.Codes des fiches ROME les plus proches : G1503 : Management du personnel d'étage
EQF Level 4
Level 4

There is no national qualifications framework in Italy

  • Diploma professionale di tecnico edile (Professional technician diploma for construction)
    The Diploma professionale di tecnico (Professional technician diploma) is awarded at the end of a four-year Vocational Education and Training course. The Construction technician operates autonomously, on the basis of an established work plan and specifications, and gives his/her own contribution to the construction process by taking part in the identification of material and instrumental resources, the preparation, the organization of operations and the implementation of new procedures aimed at constantly improving the work process, the monitoring activity as well as the evaluation of the results, whilst being in charge of monitoring the activities carried out by other workers. His/her technical training in the use of methods, instruments and specialized information allows him/her to work in the construction industry, with competencies on the construction site.Competencies:1. Managing the different operational phases on the basis of the scheduled programme and of project specifications, by coordinating team activities.2. Identifying potentially risky situations  for safety, health and work-environment, thus promoting correct, aware and pre-emptive behaviours.3. Collaborating at managing the logistics supply by identifying purchasing needs of tools and materials.4. Drawing activity and material-related documents.5. Collaborating at the preparation and decommissioning of the construction site, in compliance with project specifications and legislationCompetence 1 (of 5)Skills: Using specific criteria to assign tasks, set operative methods, define a schedule for each activity; Coordinating the work of operational staff: Identifying operational issues; Using specific methods to identify and report any training need for his/her staff; Putting forward proposals aimed at improving company standardsKnowledge: Machinery, human resources and technologies of the construction site; Company and work organization; Organization and components of the construction site; Safety legislation of the construction site and industrial accident prevention;Quality systems and its main models of application; Strategies aimed at optimizing the results and tackling potential difficulties; Techniques and instruments for job quality control
  • Upper secondary education diploma for Vocational Schools
    The Diploma di istruzione secondaria superiore (Upper secondary education diploma) is awarded at the completion of five-year secondary education courses in Licei, Technical schools and Vocational schools. Vocational education pathways aim at providing students with competencies based on the integration of technical, professional, linguistic, historical and social knowledge to be used in different contexts. At the end of these courses, students are able to:  - Use the acquired cultural and methodological knowledge to rationally, acutely, creatively and responsibly face the world with its peculiar phenomena and issues, to the benefit of their lifelong learning as well; - Use the Italian language and vocabulary in different contexts according to the expected communication situations: social, cultural, scientific, economic, technological and work-related contexts;- Identify the basic guidelines underlying the history of ideas, culture, literature and arts and comfortably handle fundamental literature and authors, starting from the technical-professional components regarding their area of expertise; - Establish relations between local, National and international cultures and traditions both in an intercultural perspective and aiming at increasing their mobility chances both in study and work activities; - Acknowledge the worth and potential of the artistic and environmental heritage; develop and show their capability to relate, communicate, listen, cooperate and their sense of responsibility, in the exercise of the role - Understand the ethical, social, scientific, productive, economical and environmental implications of technological innovation and its industrial, artistic and handcrafting employment;…Definition of LOs in “Italian language and literature” of the fifth year : in the framework of Class Council agreed programme, the discipline is mainly aimed at achieving the following LOs expressed in terms of competence:- identifying and using adequate communication and team-working tools to take part in organizations and professional contexts- editing technical reports and documenting personal and group activities with regard  to specific work situations -  creating and using visual and multimedia tools with reference to expressive strategies and web-communication technical toolsKnowledgeLanguageWriting techniques for different written genres, even for professional purposes.Tools for the analysis and interpretation of literary texts and for the research on topics regarding the educational pathway.Glossary of technical and scientific terms in different languagesResearch tools and methods for technical information.Layout of a Curriculum Vitae and correct filling of the European CV.Research and classification techniques of multimedia tools and websites, even of specific nature.Specific software for communication.LiteratureOther artistic expressionsSkillsLanguageUsing field-related language to communicate in work situations.Editing professional texts by using specific technical language.Comparing and using technical and scientific terms in different languages.Interact with and provide arguments to the service recipient in work situations concerning the areas of expertise.Choosing and using adequate multimedia tools for the professional area of expertise.Editing the European Curriculum Vitae.LiteratureOther artistic expressions
  • Certificato di specializzazione tecnica superiore per l’Assistenza alla Direzione di Agenzie di Viaggio e Tour Operator (Higher technical specialization certificate as Assistant Manager for Travel Agency and Tour Operator)

    The Certificato di specializzazione tecnica superiore (Higher technical specialization certificate) shall be issued on completion of a training course (maximum duration: 800hours), after passing the leaving examination. Higher Technical Specialization qualifications are based on a system of minimum levels of general (basic and transversal standards) and technical-professional competencies , Nationally recognized and structured into Course Credits (Unità Capitalizzabili - UC). Although not perfectly identical, the ‘language’ used to describe the system of levels is mostly consistent with the Learning Outcomes approach. Level description includes Learning Outcomes descriptors in terms of competence and knowledge; moreover, they are also provided with assessment criteria .
    Hereinafter is an example of the descriptive format of technical-professional Course Credits (Unità Capitalizzabili - UC); the example is referred to the Higher technical specialization certificate for Management Assistance of Travel Agencies and Tour Operators

    The Assistant Manager for Travel Agency and Tour Operator supports company management in organizational, executive and development activities; he/she also contributes in defining and implementing company objectives.
    Units (Unità Capitalizzabili – UC)
    1. Analysing economic data and market trends by researching information, implementing study methods and information processing techniques;
    2. Identifying the main geographical, historical, cultural, artistic, social, economic and logistics-related features of the territory to create and promote products;
    3. Presenting old and new products/services, also by means of Information and Communication Technologies;
    4. Supporting planning, promotional and marketing activities on local, national and international markets;
    5. Applying specific marketing techniques with particular reference to customer relationship;
    6. Supporting the company’s budget-reporting activities by using the main accounting and economic-financial management tools;
    7. Supporting public relations initiatives, with particular reference to those which can be carried out with both public and private organizations;
    8. Managing the methods to provide booking services as well as rates-related services;
    Implement the rules regulating the specific area of expertise

     

    Units 1 (of 9) 
    Analysing economic figures and market trends by researching information, implementing study methods and information processing techniques

    A. MINIMUM LEVEL OF COMPETENCIES

    Students are able to:
    1. Collect and process social and economic data regarding their market;
    2. Analyse the collected data and draw information from graphics, diagrams and other statistical evidence in order to assess current and potential trends of the touristic market.
    In order to (1) collect and process the social and economical data regarding their own market, students need to know how:
    • To search, collect and organize information on statistical social and economical data;
    To process and represent the collected data;
    In order to (2) analyse the collected data and draw information from graphics, diagrams and other statistical evidence in order to assess current and potential trends of the touristic market, students need to know how:
    • To examine and compare the collected information and data; 
    • To identify market trends in the reference market

    B. TRANSLATION INTO LEVEL

    In order to be able to:
    1. Collect and process social and economical data regarding their own market;
    2. Analyse the collected data and draw information from graphics, diagrams and other statistical evidence in order to assess current and potential trends of the touristic market

    STUDENTS MUST SHOW
    • They can organize data referring to a real situation into graphics and diagrams;

    THE INDICATOR BEING 

    • The overall consistency of the source of information with regard to the situation which is being examined;

certifications de niveau 5

Personnel holding jobs normally requiring a level of training equivalent to that of the vocational studies certificate (BEP) or the certificate of vocational ability (CAP), and by assimilation, the level one certificate of vocational training for adults (CFPA). This level corresponds to full qualification for carrying out a specific activity with the ability to use the corresponding instruments and techniques. This activity mainly concerns execution work, which can be autonomous within the limits of the techniques involved.

  • Food services agent
    Food services agents perform various simple tasks in standard category food services, notably to help to prepare dishes in the kitchens and serve customers: preparation of cold dishes, simple cooking of products, distribution of dishes to the different counters of a self service restaurant, collecting payment for meals, (for more detail) washing up. They usually organise their work in a team and apply the instructions of the manager and the technical procedure sheets, observing the rules of hygiene and food safety. The work is done standing up, with a lot of movement and some light handling work. They work during the day and in the evenings, continuously or with breaks, and in some cases they work on Sundays and public holidays. During the day they may be subject to sustained periods of activity (peak periods of activity). Certified skills and description of the certification components: 1. Preparing plates of starters and desserts Preparing the foodstuffs for processing and plating up. Plating up and dressing starters and desserts. 2. Performing on-the-spot grilling and observing the reheating process for dishes cooked in advance (PCA); Performing the reheating process for dishes cooked in advance (PCA). Providing simplified cooking at the grill counter during service; 3. Welcoming customers, and supplying and distributing dishes for a self-service restaurant Setting places in a self-service dining room. Setting up distribution and providing service at the hot and cold counters. Registering (typing) the contents of meals ordered and taking payments. 4. Washing cooking utensils by hand and machine washing plates Clearing trays from a self-service dining room, while observing customer intimacy. Scouring and hand washing cooking utensils. Using a dishwasher. Secteurs d'activité ou types d'emplois accessibles par le détenteur de ce diplôme, ce titre ou ce certificat. The work is performed in commercial and social restaurants: cafeterias, company or school restaurants, themed restaurants, traditional light food services, brasseries, retirement homes, hotel residences, fast food restaurants or mobile restaurants (boats and trains). Preparation agent. Multi-skilled team member (fast food). Self service shelf filler. Self-service officer.
EQF Level 3
Level 3

There is no national qualifications framework in Italy

  • Attestato di qualifica di operatore professionale edile (Professional operator certificate for construction)
    The Construction operator takes part in the construction process. His/her autonomy and responsibility are limited to what is endorsed in the prescriptions in terms of procedures and methods concerning his/her job. His/her qualification in the application and use of basic methods, tools and information allow him/her to work at the construction and finishing of buildings, with competencies in the preparation of the building site, planning and monitoring activities, conformity checks and work adequacy.Competencies:1) Defining and planning different operative actions to be carried out in compliance with the legislation on safety, on the basis of the instructions provided, of the available reference documents (diagrams, drawings, procedures, bills of materials, …) and of the system of relations.2) Preparing the instruments, tools and machinery . necessary in the various operational phases, with reference to the kinds of material to be used, endorsed indications/procedures, the expected outcome, always complying with safety measures.3) Monitoring the correct functioning of instruments, tools and machinery by taking care of standard maintenance activities.4) Preparing and monitoring the workplace in order to ensure that all health-related regulations are abided, thus preventing tiredness and work-related pathologies.5) Preparing and decommissioning the  construction site and its operative elements with reference to the instructions provided and in compliance with specific safety measures.6) Creating permanent stone structures with reference to project specifications and in compliance with specific safety standards.7) Performing carpentry-related works for the creation and assembly of construction elements, with reference to project specifications and in compliance with specific safety standards.8) Performing finishing activities with reference to the project specifications and in compliance with specific safety standards.9) Checking, through measuring and monitoring activities, the conformity and adequacy of the performed construction activities with the expected quality and safety-related standards.Competence 1 (of 9) Skills:  Using reference documents (diagrams, drawings, procedures, bills of materials, …) and instructions to plan the various working phases and activities; Applying organizing and planning methods in compliance with specific regulations on safety, health and environmental protection; Applying time-saving and time-managing technique Knowledge : Specific regulations on safety, health and environmental protection; Main technical vocabulary of the field;  Processes, working procedures and posts in the construction sector; Organization-oriented communication skills; Planning techniques

no EQF level

EQF Level 2
Level 2

There is no national qualifications framework in Italy

  • Certificato delle competenze di base acquisite in esito all’assolvimento dell’obbligo di istruzione (Compulsory education certificate)
    A certificate shall be awarded at the end of compulsory education, generally at the end of the first two years of the upper secondary education and Vocational Education and Training courses. The Regulations on the extension of compulsory education and the related technical document, fully complying with the European Recommendation on key competencies for lifelong learning (Recommendation of the European Parliament and the Council of the European Union, December 18th 2006), defined the basic competencies to be acquired at the end of compulsory education and divided them into four cultural areas (Languages, Mathematics, Science-Technology, History-Social). Cultural areas play a fundamental role in the creation of learning pathways aimed at the acquisition of key competencies, divided into skills and knowledge, with explicit reference to the EQF Recommendation and to the LOs descriptors. The certificate is structured in a way that the description of the basic competencies acquired at the end of the first two years of the upper secondary education and the first two years of professional training courses, in subjects such as Italian language, history, foreign languages, mathematics, information technology and science, is concise and transparent.Cultural areas represent the ‘pillars’ of the setting up of learning pathways aimed at the acquisition of key competencies. Competencies are divided into skills and knowledge.EXAMPLE  Competence Mastery of the Italian language:Competence descriptors 1. (Using) communication tools in different contexts2. Reading, understanding and interpreting written genres3. Elaborating different types of text according to different communication purposes(Using) communication tools in different contexts: Skills:-  Understanding the message of an oral text- Catching the logical relations underlying the different parts of an oral text- Reporting in clear, logical and consistent way  one’s experience or other people’s- Recognizing different communication registers in an oral text- Tackling multiple communication situations as exchanging information and ideas to express one’s own opinion- Identifying other people’s opinions both in formal and informal contextsKnowledge- Main grammatical structures of the Italian language- Basic elements of the functions of language- Fundamental vocabulary for plain oral communication both in formal and informal contexts- Context, purpose and recipient of the communication - Fundamental codes in oral, verbal and non-verbal communicationOrganizing principles of layout speech, informative speech, demonstration speech and persuasive speechIn order to fully meet the recommendation on key competencies, key competencies for citizenship (Annex 2 of the technical document) to be achieved through the mutual integration and interdependence of the competencies included in the cultural areas, shall be added to the competencies concerning the four cultural areas.Key competencies for citizenship- Learning to learn: planning one’s learning by identifying, choosing and using different sources and different ways to be informed and trained (formal, non-formal and informal), according to one’s time, strategy and study/work methods.- Planning: planning and carrying out projects concerning the development of one’s study and work activities, by applying the acquired knowledge in order to set relevant and realistic goals as well as one’s own priorities, by assessing the existing boundaries and opportunities, by defining strategies and checking own achievements.- Communicating and understanding messages of different nature (everyday, literary, technical, scientific) and complexity, delivered through different linguistic codes (verbal, mathematic, scientific, symbolic…) and means (paper, information technology, multimedia); representing events, phenomena, principles, concepts, regulations, procedures, attitudes, moods, emotions and so on, by using different linguistic codes (verbal, mathematic, scientific, symbolic…) and different disciplines, through different means (paper, information technology, multimedia).- Collaborating and participating: interacting within a group of people, understanding other people’s points of view, promoting one’s own skills as well as others’, managing conflict situations, giving one’s contribution to everybody’s learning and carrying out group activities, while always respecting other people’s fundamental rights.- Acting autonomously and responsibly: actively and consciously taking part in the social activities while asserting one’s rights and needs and simultaneously acknowledging other people’s, as well as shared opportunities, boundaries, rules and responsibilities.- Problem solving: tackling challenging situations by creating and verifying hypothesis, identifying the appropriate sources and resources, collecting and assessing data, putting forward potential solutions which shall include contents and methods acquired from different disciplines according to the specific problem.- Creating connections and relations: identifying and describing through consistent reasonings, the existing connections and relations among phenomena, events and different ideas , even belonging to different groups of disciplines, even far away in both time and space, by understanding their systemic nature, identifying differences and similarities, consistency and inconsistency, causes and results as well as their probability-related nature.- Acquiring and interpreting information: wittily and acutely acquiring and interpreting information on different topics delivered through different communication means, as assessing its reliability and applicability, and as recognizing facts and opinionsThe Regulations on the extension of compulsory education and the related technical document, fully complying with the European Recommendation on key competencies for lifelong learning (Recommendation of the European Parliament and the Council of the European Union, December 18th 2006), defined the basic competencies to be acquired at the end of compulsory education and divided them into four cultural areas (Languages, Mathematics, Science-Technology, History-Social). Cultural areas play a fundamental role in the creation of learning pathways aimed at the acquisition of key competencies, divided into skills and knowledge, with explicit reference to the EQF Recommendation and to the LOs descriptors. The certificate is structured in a way that the description of the basic competencies acquired at the end of the first two years of the upper secondary education and the first two years of professional training courses, in subjects such as Italian language, history, foreign languages, mathematics, information technology and science, is concise and transparent.Cultural areas represent the ‘pillars’ of the setting up of learning pathways aimed at the acquisition of key competencies. Competencies are divided into skills and knowledge.EXAMPLE  Competence Mastery of the Italian language:Competence descriptors 1. (Using) communication tools in different contexts2. Reading, understanding and interpreting written genres3. Elaborating different types of text according to different communication purposes(Using) communication tools in different contexts: Skills:-  Understanding the message of an oral text- Catching the logical relations underlying the different parts of an oral text- Reporting in clear, logical and consistent way  one’s experience or other people’s- Recognizing different communication registers in an oral text- Tackling multiple communication situations as exchanging information and ideas to express one’s own opinion- Identifying other people’s opinions both in formal and informal contextsKnowledge- Main grammatical structures of the Italian language- Basic elements of the functions of language- Fundamental vocabulary for plain oral communication both in formal and informal contexts- Context, purpose and recipient of the communication - Fundamental codes in oral, verbal and non-verbal communicationOrganizing principles of layout speech, informative speech, demonstration speech and persuasive speechIn order to fully meet the recommendation on key competencies, key competencies for citizenship (Annex 2 of the technical document) to be achieved through the mutual integration and interdependence of the competencies included in the cultural areas, shall be added to the competencies concerning the four cultural areas.Key competencies for citizenship- Learning to learn: planning one’s learning by identifying, choosing and using different sources and different ways to be informed and trained (formal, non-formal and informal), according to one’s time, strategy and study/work methods.- Planning: planning and carrying out projects concerning the development of one’s study and work activities, by applying the acquired knowledge in order to set relevant and realistic goals as well as one’s own priorities, by assessing the existing boundaries and opportunities, by defining strategies and checking own achievements.- Communicating and understanding messages of different nature (everyday, literary, technical, scientific) and complexity, delivered through different linguistic codes (verbal, mathematic, scientific, symbolic…) and means (paper, information technology, multimedia); representing events, phenomena, principles, concepts, regulations, procedures, attitudes, moods, emotions and so on, by using different linguistic codes (verbal, mathematic, scientific, symbolic…) and different disciplines, through different means (paper, information technology, multimedia).- Collaborating and participating: interacting within a group of people, understanding other people’s points of view, promoting one’s own skills as well as others’, managing conflict situations, giving one’s contribution to everybody’s learning and carrying out group activities, while always respecting other people’s fundamental rights.- Acting autonomously and responsibly: actively and consciously taking part in the social activities while asserting one’s rights and needs and simultaneously acknowledging other people’s, as well as shared opportunities, boundaries, rules and responsibilities.- Problem solving: tackling challenging situations by creating and verifying hypothesis, identifying the appropriate sources and resources, collecting and assessing data, putting forward potential solutions which shall include contents and methods acquired from different disciplines according to the specific problem.- Creating connections and relations: identifying and describing through consistent reasonings, the existing connections and relations among phenomena, events and different ideas , even belonging to different groups of disciplines, even far away in both time and space, by understanding their systemic nature, identifying differences and similarities, consistency and inconsistency, causes and results as well as their probability-related nature.- Acquiring and interpreting information: wittily and acutely acquiring and interpreting information on different topics delivered through different communication means, as assessing its reliability and applicability, and as recognizing facts and opinions

no EQF level

EQF Level 1
Level 1

There is no national qualifications framework in Italy

  • Diploma di licenza conclusiva del primo ciclo di istruzione (Lower secondary school leaving diploma)
    The main purpose of the first cycle of education is enhancing the kid’s full development, walking him through the pathway leading to the full understanding of the meaning of what he/she is experiencing, whilst promoting and increasing his/her awareness of active citizenship and of the basics of culture. After passing the first cycle leaving State exam, Diploma di licenza conclusiva del primo ciclo di istruzione (Lower secondary school leaving diploma) will be issued granting admission to the second cycle.EX. Outcomes for the development of competencies at the end of lower secondary school Subject: Italian language : The pupil is able to:- Effectively interact in different communication settings, supporting his/her arguments both orally and in written form, while fully respecting other pupils’ ideas. He/she has realized that besides being a relevant communication tool, dialogue is an extremely valuable civic instrument and he/she is able to use it to increase his/her knowledge and to elaborate his/her personal views on different cultural and social issues.- Effectively use his/her oral and written communication skills to cooperate with other pupils, while playing, developing a project and assessing the effectiveness of different solutions.-  Use school textbooks or other books as well as information technology tools, to search, collect and revise data, information, ideas and the experience he/she needs during his/her study activities, both autonomously and with others.- Show interest in different genres of literature, start developing his/her personal taste for specific works, authors and genres and exchange opinions about them with his/her classmates and teachers.- Create simple hypertexts with his/her classmates and teachers’ help, by effectively combining verbal, iconic and sound languages.- Appreciate language as a tool through which he/she can express his/she feelings, recollect his/her experience and elaborate his/her personal opinions.- Use meta-linguistic knowledge to improve oral and written communication skills.Consistently modulate formal and informal registers depending on the communication situation and on the persons he/she is talking to; recognize and use specialized words according to the subject of the conversation.