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Find information on the EQF, NQF's

The European Qualifications Framework (EQF) is a translation tool that helps communication and comparison between qualifications systems in Europe. Its eight common European reference levels are described in terms of learning outcomes: knowledge, skills and competences. This allows any national qualifications systems, national qualifications frameworks (NQFs) and qualifications in Europe to relate to the EQF levels. Learners, graduates, providers and employers can use these levels to understand and compare qualifications awarded in different countries and by different education and training systems.

For more information on NQF's and their relation to the EQF click on the buttons below:

 

Documentation

Legal documents, Studies, Documents agreed by the EQF Advisory Group and

European Qualifications Framework Series 

Find information on qualifications

Qualifications that are part of national qualifications framework are listed on this page. You can scroll down to find all information. Filter by Subject Field, EQF level and Location and you will find more detailed information on qualifications, and a link to the national database. The qualifications are part of national qualifications frameworks that have formally referenced to the EQF

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Search found 23 items
  1. Cashier

    ACTIVITEITEN Basisactiviteiten ● Gaat professioneel om met klanten (D110601 Id17964-c, D150501 Id17165-c/21154-c) - Verwelkomt de klant professioneel - Toont een uitnodigende lichaamshouding - Maakt oogcontact - Begroet de klant volgens bedrijfsinterne afspraken - Vermijdt conflicten met klanten - Behandelt klachten van klanten volgens bedrijfseigen procedures - Lost eventuele klachten op volgens bedrijfsinterne procedures - Past uiterlijk en kleding aan de kenmerken van de verkoopomgeving - Detecteert verdachte klanten met het oog op diefstalpreventie - Grijpt in op verdachte klanten, rekening houdend met de wetgeving en met de bedrijfsinterne procedures - Past zich aan de bedrijfscultuur aan - Stelt zich empathisch op ten opzichte van klanten - Informeert de klant over de diensten bij verkoop - Demonstreert of toont artikels ● Ontvangt betalingen en bedient de kassa (D150501 Id17906-c/18044-c/18118-c/9357-c) - Controleert de kassa bij het begin van de werkdag en telt bij sluiting - Vermijdt kassaverschillen - Bedient het kassa- en/of registratiesysteem op een klantgerichte manier - Verwijdert/deactiveert diefstalbeveiliging - Registreert correct de verkoopprijs en de bijkomende kosten - Zoekt klantengegevens op - Past klantgetrouwheidssystemen, kortingen en geschenkbonnen correct toe - Informeert de klant over de verschillende betalingsmogelijkheden - Handelt de verschillende betalingsmogelijkheden op een correcte manier af - Maakt een BTW- bon of factuur vol ...

    Category: Qualifications Location: Belgium, Flemish Community
  2. Certificate of professional qualification: Cashier

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register ...

    Awarding body- Mācību centrs "Buts"

    Category: Qualifications Location: Latvia
  3. Certificate of professional qualification: High-Pressure Boiler Operator

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register ...

    Awarding body- Mācību centrs "Buts"

    Category: Qualifications Location: Latvia
  4. Certificate of professional qualification: Retail Store Salesperson

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register Competences:1. The KNOWLEDGE at the level of notion: 1.1. marketing; 1.2. information searching and selection tools; 1.3. market research methods; 2. The KNOWLEDGE at the level ofunderstanding: 2.1. professional etiquette; 2.2. methods of goods demand analysis and forecasting; 2.3. procedure of goods ordering; 2.4. management of goods categories (for sales promotion); 2.5. delivery principles and conditions; 2.6. shopping hall planning principles; 2.7. laws and regulations stipulating the retail sector; 2.8. professional terminology in the official language and one foreign language. 3. The KNOWLEDGE at the level of use: 3.1. choice of the appropriate means for maintenance of goods and sales equipment; 3.2. rules for exploitation of sales devices and equipment; 3.3. clothing styles; 3.4. sanitary standards and hygiene requirements; 3.5. record keeping; 3.6. procedure of goods acceptance; 3.7. conditions of goods storage; 3.8. quality of goods, period of validity and conditions of storage of goods; 3.9. compatibility of goods; 3.10. human psychology; 3.11. demonstration of goods; 3.12. motivation to purchase; 3.13. acquisition of goods and related conditions; 3.14. use of cash register; 3.15. procedure of receiving and disbursing money; 3.16. non-cash settlements; 3.17. measuring instruments and equipment for preparation of goods for sales; 3.18. packaging materials; 3.19. servicing standards; 3 ...

    Awarding body- Daugavpils Tirdzniecības profesionālā vidusskola

    Category: Qualifications Location: Latvia
  5. Certificate of professional qualification: Retail Store Salesperson

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register Competences:1. The KNOWLEDGE at the level of notion: 1.1. marketing; 1.2. information searching and selection tools; 1.3. market research methods; 2. The KNOWLEDGE at the level ofunderstanding: 2.1. professional etiquette; 2.2. methods of goods demand analysis and forecasting; 2.3. procedure of goods ordering; 2.4. management of goods categories (for sales promotion); 2.5. delivery principles and conditions; 2.6. shopping hall planning principles; 2.7. laws and regulations stipulating the retail sector; 2.8. professional terminology in the official language and one foreign language. 3. The KNOWLEDGE at the level of use: 3.1. choice of the appropriate means for maintenance of goods and sales equipment; 3.2. rules for exploitation of sales devices and equipment; 3.3. clothing styles; 3.4. sanitary standards and hygiene requirements; 3.5. record keeping; 3.6. procedure of goods acceptance; 3.7. conditions of goods storage; 3.8. quality of goods, period of validity and conditions of storage of goods; 3.9. compatibility of goods; 3.10. human psychology; 3.11. demonstration of goods; 3.12. motivation to purchase; 3.13. acquisition of goods and related conditions; 3.14. use of cash register; 3.15. procedure of receiving and disbursing money; 3.16. non-cash settlements; 3.17. measuring instruments and equipment for preparation of goods for sales; 3.18. packaging materials; 3.19. servicing standards; 3 ...

    Awarding body- Sabiedrība ar ierobežotu atbildību "Latgales mācību centrs"

    Category: Qualifications Location: Latvia
  6. Certificate of professional qualification: Retail Store Salesperson

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register Competences:1. The KNOWLEDGE at the level of notion: 1.1. marketing; 1.2. information searching and selection tools; 1.3. market research methods; 2. The KNOWLEDGE at the level ofunderstanding: 2.1. professional etiquette; 2.2. methods of goods demand analysis and forecasting; 2.3. procedure of goods ordering; 2.4. management of goods categories (for sales promotion); 2.5. delivery principles and conditions; 2.6. shopping hall planning principles; 2.7. laws and regulations stipulating the retail sector; 2.8. professional terminology in the official language and one foreign language. 3. The KNOWLEDGE at the level of use: 3.1. choice of the appropriate means for maintenance of goods and sales equipment; 3.2. rules for exploitation of sales devices and equipment; 3.3. clothing styles; 3.4. sanitary standards and hygiene requirements; 3.5. record keeping; 3.6. procedure of goods acceptance; 3.7. conditions of goods storage; 3.8. quality of goods, period of validity and conditions of storage of goods; 3.9. compatibility of goods; 3.10. human psychology; 3.11. demonstration of goods; 3.12. motivation to purchase; 3.13. acquisition of goods and related conditions; 3.14. use of cash register; 3.15. procedure of receiving and disbursing money; 3.16. non-cash settlements; 3.17. measuring instruments and equipment for preparation of goods for sales; 3.18. packaging materials; 3.19. servicing standards; 3 ...

    Awarding body- Daugavpils Tirdzniecības profesionālā vidusskola

    Category: Qualifications Location: Latvia
  7. Certificate of professional qualification: Store Cashier

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register ...

    Awarding body- Mācību centrs "Buts"

    Category: Qualifications Location: Latvia
  8. Certificate of professional qualification: Warehouse Forwarder

    Learning outcomes are formulated in accordance with the relevant occupational standard: Occupational standards register ...

    Awarding body- Mācību centrs "Buts"

    Category: Qualifications Location: Latvia
  9. CERTIFICATE OF VOCATIONAL EDUCATION with professional qualification: Retail Store Salesperson

    - Able to perform intellectual operations at the level of knowledge, understanding and use. - Uses in-depth knowledge with corresponding theoretical justification in narrow areas of activity. - Independently interprets available information. - Performs complex (complicated) activities – mainly in predictable situations. - Has general knowledge corresponding to professional qualification. - Has wide-ranging skills and skills essential for the profession coressponding to the professional qualification. - Able to perform the work of executor independently and achieve results in a limited period of time. - Knows and is able to apply appropriate technologies. - Able to apply information acquisition and processing technologies. - Latvian and foreign language(-s) proficiency improved. - Is conscious of links between historical developments of their county, Latvia, Europe and world. - Able to apply mathematical knowledge and skills. - Able to evaluate the processes occurring in nature and society. - Observes the environmental protection requirements in professional activity. - Able to find their place in the economic structures of society and is able to operate therein. - Understands the relationship between employer and employee and knows the relevant legislation. - Has a conception of the principles of the mobility of the labour force of the Member states of the European Union. - Evaluate their abilities adequately. - Plans activity in compliance with circumstances, possibilities and their abilities. - Performs a spe ...

    Awarding body- Rēzeknes tehnikums

    Category: Qualifications Location: Latvia
  10. Contact centre operator

    ACTIVITEITEN Basisactiviteiten ● Stelt zich voor aan de telefoon en controleert de identiteit en de gegevens van de gesprekspartner (klantnummer, adres…) (D140801 Id17425) - Zoekt tijdens het gesprek het benodigde computerbestand en te hanteren script op - Volgt de richtlijnen voor de aanspreking en de voorstelling van de organisatie - Past taalgebruik en boodschap aan het doelpubliek aan ● Stelt het doel van de oproep voor of identificeert het doel (bestelling, verkoop, informatie, reclame, bijstand…) (D140801 Id16700) - Past tijdens het gesprek het script toe - Luistert naar of praat met de klant en volgt tegelijkertijd de informatie die verschijnt op het scherm ● Informeert de klant over de kenmerken van de producten en adviseert de klant bij zijn keuze (D140801 Id17255) - Zoekt informatie op in ter beschikking gestelde informatiebronnen - Informeert over verkoopsvoorwaarden - Noteert vragen en behandelt ze zoals voorgeschreven in de procedures - Geeft de klant feedback over de vordering van een oplossing of een bestelling - Past de richtlijnen toe met betrekking tot de bescherming van de vertrouwelijkheid van gegevens ● Controleert de beschikbaarheid van het product, de dienst en voert gegevens van de bestelling, de reservatie… in (D140801 Id17852) - Gebruikt specifieke software voor het invoeren van gegevens - Neemt de bestelling op - Registreert het contact in het computerbestand - Handelt de bestelling af volgens de tijdsmarges en prioriteiten zoals voorgeschreven in de ric ...

    Category: Qualifications Location: Belgium, Flemish Community

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