JSIS services - End of the year 2022
date: 14/12/2022
Please note that JSIS direct billing phone lines will be open in case of an emergency from 9.30-12.30 on following days: Friday 23 December 2022, Monday 26 December 2022, Tuesday 27 December 2022 and Thursday 29 December 2022:
Brussels +32 2 29 59856
Ispra + 39 0332 78 99 66
Luxembourg +352 4301 36103
From 23 december to 6 january included our Pensions telephone line +32 2 297 88 00 will be closed.
As of 3 January, Monday the telephone line for declaring death + 32 2 295 20 17 remains available from Monday to Friday from 9.30 to 17.00.
Please note that other JSIS phone lines will be closed in Brussels, Luxembourg & Ispra from 23 December to 2 January included.
We kindly remind you that in case of emergency hospitalization, direct billing may be made retroactively from the date you were admitted to hospital.
From 23 december to 6 january included our Pensions telephone line +32 2 297 88 00 will be closed.
As of 3 January, Monday the telephone line for declaring death + 32 2 295 20 17 remains available from Monday to Friday from 9.30 to 17.00.
Please note that other JSIS phone lines will be closed in Brussels, Luxembourg & Ispra from 23 December to 2 January included.
We kindly remind you that in case of emergency hospitalization, direct billing may be made retroactively from the date you were admitted to hospital.
During this period, direct billing requests submitted online in JSIS will also be processed as soon as possible.
The visitors’ welcome offices in Brussels, Luxembourg and Ispra will also be closed from 23 December to 2 January included.
In Brussels, the MERO building will be closed; and the mailbox will therefore not be accessible during this period.
However, you may request an appointment for 2023 by sending an email to:
- Brussels: PMO-RCAM-BRU-RDV@ec.europa.eu
- Luxembourg: PMO-RCAM-LUX-RDV@ec.europa.eu
- Ispra: PMO6-JRC-HD@ec.europa.eu
As of Tuesday 3 January, all JSIS services will resume their normal working hours.
N.B.: on Friday 6 January 2023, the JSIS services in Ispra will be closed (public holiday in Italy). Only the direct billing service will run a telephone helpline during normal hours from 9.30 to 12.30, for emergency hospitalisations..
PMO wishes you a healthy and safe holiday season.