Dear Sir/Dear Madam,
Following recent developments, we wish to share with you some information concerning the COVID-19 epidemic. In these difficult times, we are wholeheartedly with you. Our departments will assist you whenever necessary, regardless of your country of residence.
If you feel lonely and/or isolated and feel the need to speak to someone, we have set up the HR-TELE-CARE helpline +32 (0)2 295 40 00 which is open from 9.00 to 17.00 from Monday to Friday. Do not hesitate to call us on this number. Those of you who want to can also be put in touch with a ‘buddy’, a colleague from the European Commission with whom you can talk and who can call you on a more regular basis.
We are also proposing practical assistance, by means of the new ‘EC STAFF VOLUNTEERING COVID 19 - HELPING HANDS’ section, which we have set up in the ‘Small Ads’ section on My IntraComm. In this section, you can provide or request practical help, such as going to the pharmacy or post office, grocery shopping or walking the dog, etc. Many European Commission colleagues have already used it to say that they are available to provide support. Do not hesitate to contact them if you wish to avoid going outside and need someone to do it for you. If you need to use one of these services but do not have access to the internet, you can call us on the HR-TELE-CARE helpline on +32 (0)2 295 40 00 and we will put you in touch with a volunteer.
Some people, out of fear of hindering the fight against COVID-19 or of becoming infected, are no longer going to the doctor or the hospital and are even stopping their treatment for chronic illnesses. The medical community stresses that other diseases are still rife. Your health and your wellbeing are important to us and we would draw your attention to the risks which may result from interrupting your treatment. Do not hesitate to discuss this with your GP.
As regards specifically your administrative procedures relating to the PMO, we would draw your attention to the fact that Sysper Pensions is changing its name and will now be called Sysper Post Activity. In accordance with the measures implemented as a result of the pandemic, we are still unable to send you paper copies of your pension statements. However, you may consult them via Sysper Post Activity, using your EU LOGIN.
If you do not yet have an EU LOGIN and you wish to obtain access, please contact PMO EU LOGIN: for Brussels and Luxembourg, via the functional mailbox PMO-EU-LOGIN@ec.europa.eu or by phone on +32 (0) 2 29 76 888 between 9.30 and 12.30; for Ispra, by phone on +39 0332 78 30 30 between 9.30 to 12.30. You will need an email address and a mobile phone number to create your login.
Furthermore, sending out paper versions of the life declarations is still suspended. We reiterate that this will not have any impact on your rights as regards payment of your pension, which you will continue to receive. Should you have any specific questions on administrative procedures relating to your pension file, please contact PMO.4:
- For the retirement/invalidity pensions:
- by email to: PMO-PENSIONS@ec.europa.eu ;
- by telephone on + 32 (0)2 29 78 800 from Monday to Friday between 9.30 and 12.30.
- For recipients of a survivor’s/orphan’s pension:
- by email to: PMO-SURVIE@ec.europa.eu ;
- by telephone on + 32 (0)2 29 52 017 from Monday to Friday between 9.30 and 12.30.
In line with national recommendations, and always with a view to protecting everyone’s health, the JSIS Welcome Offices (Brussels, Luxembourg and Ispra) will remain closed until further notice. In order to address urgent requests, you can still call the JSIS Contact numbers +32 (0) 2 29 97777 (BRU) and +35 (0) 2 4301 36100 (LUX), according to the following schedule: from 9.30 to 12.30 and from 14.00 to 16.00 from Monday to Friday. For Ispra, you can call the JSIS Contact number +39 (0) 332 78 57 57 (ISP) from 9.30 to 12.30 from Monday to Friday. The JSIS remains at your service, regardless of the situation in your country of residence.
As regards your medical expense claims, we would ask you to submit them directly online, using your EU LOGIN. If you are unable to do so remotely, you can send them by post. However, given the current situation, processing your claims will take longer. We thank you for your patience and understanding.
The ‘Espaces Seniors’ located in Brusels and Luxembourg will also remain closed until further notice.
We will be sure to keep you regularly informed of developments.
Should you have any further questions, do not hesitate to contact us:
- For any question relating to COVID-19, please call the team in charge of retired members of staff on the special emergency number set up for this purpose: + 32 (0) 2 296 30 00 from Monday to Friday between 9.00 and 12.30 and 14.00 and 16.30.
- For any other question, you can call the team in charge of retired members of staff on + 32 (0) 2 295 90 98. You can also send them an email at HR-BXL-AIDE-PENSIONNES@ec.europa.eu.
We thank you for your understanding. Please rest assured that we are available and here to provide support should you need it.
Attachment: List of national contact points currently available