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E-commerce: making online shopping safer for consumers

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Consumer policy

The Commission has today issued guidelines to help national market surveillance authorities better control products sold online. In 2017, 55% of Europeans buy online (2017 Consumer Scoreboard) and get products shipped directly to their door, escaping the authorities' traditional controls. Some of these products might be dangerous and not in line with EU product safety laws, for instance toys containing substances banned in the EU.

More information

Commission notice EUR-LEX | 27/07/2017 | Notice for market surveillance authorities