Online dispute resolution: Commission adopts first report on the functioning of the European Online Dispute Resolution (ODR) platform

Today, the Commission adopted its first report on the functioning of the Online Dispute Resolution (ODR) platform.

The ODR platform, launched in February 2016 helps consumers and traders resolve their disputes about online purchases without going to court - by connecting them with alternative (i.e. out of court) dispute resolution bodies.

The Commission has also examined the websites of 20,000 EU online traders and marketplaces  to assess whether they comply with their legal obligation to put a link to the ODR platform and an email address on their website. The results of the relevant study have equally been published today.

The relevant documents can be found here.