This document presents the conclusions of the Optimising ICT study into the effects of ICT on the policy process.
The Commission has released the results of a Eurobarometer survey to measure the attitude of EU households and citizens towards the main e-communications services in the Single Market: fixed and mobile voice telephony and Internet access, TV broadcast services and service packages. The survey measures consumer's perception of mobile roaming, broadband speed, quality of experience of access services, affordability, switching service provider and price transparency, 112 awareness and use of public payphone and directory enquiry services. The fieldwork was conducted between 18 and 27 January 2014. It covers the 28 EU Member States, with a total of 27,736 respondents interviewed. It follows on from the previous Eurobarometer survey which was conducted in February-March 2013.
DG CONNECT regularly carries out opinion surveys to keep abreast of trends in electronic communications markets and to assess how EU households and citizens derive benefits from the digital environment. For this year's edition, emphasis has been placed (a) on consumer perceptions of broadband speed, (b) on the quality of experience of access services, (c) on consumer affordability, (d) on factors for subscribing and switching between communication service providers and (e) on the transparency of tariff information.