Europa Support

Services for the Europa Web Presence

New contact procedure for CEM

Following the example of the EC Helpdesk IT, COMM Europa Management (CEM) is migrating its ticketing system to Service-Now (SN).

Starting on Thursday 1 February, we ask you to please contact us via the Europa Web Communication form (https://digit.service-now.com/esc?id=emp_taxonomy_topic&topic_id=e2bcc0f38721fd50dd76873e8bbb35da) for all your requests and incidents.

This new system will also allow you to:

easily follow all of your tickets (https://digit.service-now.com/esc?id=my_requests)
accept (or reject) our solutions
take a short survey about our services

Of course for an urgent request, you can always call 97969.

Tip: bookmark the links above!

DG COMM

If this Newsletter was forwarded to you and you are interested to receive it directly you can subscribe here.

If you have any comments, suggestions or questions concerning the content of this newsletter please write to us. We will be pleased to provide additional information.

You may unsubscribe from this newsletter by going to Your Profile.

The European Commission is committed to personal data protection. Any personal data is processed in line with the Regulation (EU) 2018/1725. Please read the privacy statement.