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02 December 2020

Cities and migrants: Implementing the Integrating Cities Charter

The fourth Integrating Cities report, Cities and migrants: Implementing the Integrating Cities Charter, provides direct insight into how cities are integrating migrants today. It gives an overview of the relevant EU policy context, national developments, the impact of COVID-19, and local action taken in cities over the last two years.

While integration practices vary between cities according to local context, many share the same vision of inclusivity for their citizens and have seen similar essential developments. The Integrating Cities Charter serves as a common framework by which to embrace and encourage cities' progress.

The report focuses on cities' efforts to:

  • Develop integration policies in a structured and sustainable way, as seen in Amsterdam’s new ‘Amsterdam Approach to Civic Integration’;
  • Communicate openly about equal opportunities (eg. the ‘Everybody is different, everybody is Ghent' campaign in Belgium);
  • Implement an inclusive and participatory integration approach, as in Oulu’s migrant union;
  • Run more inclusive city administrations and procurement practices, as Toronto does through its Executive Talent Forum;

Case study: Vienna’s CoRE project

The Centre of Refugee Empowerment (CoRE) project ran from 2016 - 2019. The project focused on supporting asylum seekers and refugees to develop long-term perspectives from their very first day in Vienna, through targeted provision of activities and programmes. CoRE worked with public institutions, organisations and civil society initiatives to offer support with social life and health services, labour market access, professional training, entrepreneurship and public communication. 

Case study: Nuremberg’s Integreat App

Integreat, used by more than 60 German cities, is a multilingual mobile app and website that provides migrant newcomers with essential advice and points of contact for life in their new city, covering such issues as immigration law, child day care, school and leisure. Access the app here. Refugee newcomers were consulted in its design, to ensure it truly meets the needs of those it is intended for.

Overall the report finds that cities, in their roles as policymakers, service providers, employers, and buyers of goods and services, are making considerable progress in integrating migrants. They are key actors in the integration of migrants and in ensuring equal opportunities for all.

Cities and migrants (PDF)
(10.96 MB - PDF)


Katharina Bamberg; Rossella Nicoletti; Feyrouz Lajili-Djalai; Silvia Ganzerla
Geographic area
EU Wide
Original source
Posted by
Olivia Long
Content manager

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