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Red Acoge – Programme for Equal Treatment and Anti-Discrimination

Geographic Area






Type of Information

Projet ou programme


Red Acoge

Contact Person

Elena Vázquez (Identifiez-vous pour envoyer un courriel)

Contact Person Function

Lawyer for Red Acoge

Ongoing Project



Red Acoge coordinates a programme to detect and respond to cases of racial or ethnic discrimination. The intervention is based on personalised attention to victims of discrimination and hate crimes through the detection of cases, support to victims and referral, mediation and follow-up. The programme trains key actors working with potential victims of discrimination and organises awareness workshops on racial and ethnic discrimination.


Issue/Challenge and Goal/Assumption

General Objective

Promoting equal treatment of people and removing obstacles in order to achieve equality for immigrants.

Specific Objectives

  • Providing advice to victims of discrimination aimed at obtaining reparation through mediation, without using the judicial process
  • Sensitising society and people of immigrant origin on aspects related to ethnic and racial profiling, giving special attention to school-age children
  • Training key groups that, due to their work, are in contact with potential victims of discrimination
  • Preventing the proliferation of discriminatory incidents and hate crimes through technological means and with materials created for that purpose
  • Defending the principle of non-discrimination in forums, platforms and public entities


How does it work

The methodology involves three main steps:

STEP 1. Collection of information. In the first stage, the programme gathers information through the mobile application 'Discrimination Alert' (operating since 2017), which can be used either by a victim or by a person who witnessed the incident. The application user fills out information about the incident. In case of collective incidents, other people informed about the facts can participate as well. The information can be sent anonymously, or the user can provide personal information (name and email).

STEP 2. Research. Professionals from Red Acoge’s ‘service for victims’ carry out an inquiry regarding the incident reported. After gathering sufficient information, which can include contacting the person who reported the incident, and if the investigation corroborates that the incident presents the features of a hate crime, the Red Acoge team either sends information directly to the prosecutor’s office or gives it to the victim so that he/she may file a complaint.

STEP 3. Follow-up and completion. After the incident has been referred to the prosecutor’s office or the victim has filed a complaint, Red Acoge follows up regarding the legal process by contacting the lawyer in charge of the complaint or the prosecutor’s office. The legal service of Red Acoge follows and supports the entire legal process by offering its experience in the field to lawyers and court-appointed attorneys in charge of the procedure.



The assistance service for victims of discrimination has been implemented in eleven locations in Spain. At each location, Red Acoge has trained personnel on discrimination and hate crimes and has been working in a coordinated manner to provide a better response to detected cases.

In 2018, Red Acoge detected 281 cases of discrimination.

  • 96 were individual cases, 68 were collective cases, and 5 were hate crimes cases.
  • 112 cases were detected through the mobile application.
  • 72% of the victims of discrimination were women. 28% were men.
  • The main categories of rights that were violated related to housing, employment and privacy.



During the period from January-April 2019, Red Acoge found that the most used strategies of action were:

  • Dialogue / negotiation with the parties involved (31%)
  • Legal advice to the victims (25%)
  • Reconciliation and negotiation of the parties (17%)


Who will benefit?

The programme benefits third-country nationals who are victims or witnesses in cases of discrimination or hate crimes. The general population benefits through greater awareness as well as training activities and workshops.


Source of funding and Resources used

The staff includes 11 professionals and 1 project coordinator.

Funding comes from the Spanish Ministry of Labour, Migration and Social Security and the Asylum, Migration and Integration Fund (Ministerio de Trabajo, Migraciones y Seguridad Social y Fondo de Asilo, Migración e Integración). In 2019, the programme received € 126,403 in funding.