Navigation path

Promoting Best Practices to Prevent Racism and Xenophobia Towards Forced Migrants Through Community Building

Geographic Area






Type of Information

Project or programme


Jesuit Refugee Service

Contact Person

Dražen Klarić (Login to send email)

Contact Person Function

Programme Manager

Project Start


Ongoing Project


Project End



This project aimed to raise awareness of issues faced by forced migrants, promote tolerance and advocate for a stronger, community-focused policy response to racism.

JRS Europe's "I Get You" campaign formed the basis of this project. Its coordinators searched for best practices in civic initiatives across Europe, and collected information on them to be used in its own research. As many stories, photos and videos of each project or programme as possible were gathered and analysed, and a final report was produced.

JRS Croatia is a member of the JRS Southeast Europe network and runs the Reception Centre for Asylum Seekers outside of Zagreb, where it provides psychosocial support, legal consulting, Croatian language classes, computer courses and women’s empowerment workshops to the people living in the centre.

Issue/Challenge and Goal/Assumption

The issue was xenophobia and racism towards migrants in Croatia, a lack of clear policy goals to tackle it and a lack of information for civic initiatives in Croatia on how best to support their beneficiaries in the face of it.

Using the information gathered through extensive research, a report on successful civic initiatives promoting the social inclusion of migrants across Europe was drawn up.

The goal was to develop a series of Guidelines for Best Practices to be used by community building initiatives as well as a series of Policy Recommendations for local, national and European level.

How does it work

The project comprised the following stages:

  1. Methodology planning;
  2. Identifying best practices;
  3. Contacting organisations to fill out an online quantitative questionnaire;
  4. Qualitative interviews with organisations involved in integration initiatives and their beneficiaries;
  5. Analysing qualitative interviews;
  6. Creating and diffusing a Best Practices Manual to politicians and policy-makers;
  7. Development of a National Action Plan proposal, based on the Best Practices Manual and results of the European Conference;
  8. Promoting the project on JRS' social media and website.


The results of the project were:

  • a body of research into various European initiatives welcoming refugees and migrants, where individuals and organisations successfully provide support in line with essential values of openness and solidarity;
  • the creation of extensive online questionnaires to obtain data relevant to this research;
  • A final report demonstrating that the community-building initiatives analysed are making a real impact through their work, despite their relatively small size and lack of financial support;
  • beneficiaries of these initiatives were interviewed and had their testimonies published on the JRS website as a part of the "I Get You" campaign, with the aim of promoting positive experiences;
  • the participation of a representative from JRS Croatia in the BEST Steering Committee meeting in Brussels in October 2016.


The project was externally evaluated by JRS Europe in Brussels on its completion.

Who will benefit?

Migrants; refugees; beneficiaries of International Protection; local communities across Europe.

Source of funding and Resources used

Funding for the project was received from the European Commission.