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INTED – Integration Through Dialogue and Education

Geographic Area



Various locations



Type of Information

Project or programme


Section of resource and support of the Department of Education in Linköping (Sweden), Rehabilitation Centre for Stress and Trauma (Croatia), Omega - Transcultural Centre for mental and physical health and integration (Austria), Landratsamt Enzkreis (Germany), Val d’Enza District (Italy), Gårdshuset (Our College) Linköping

Contact Person

Valentina Zeljak Božović (Login to send email)

Contact Person Function

President of Rehabilitation Centre for Stress and Trauma

Project Start


Ongoing Project


Project End



INTED was a knowledge and skills sharing project among several municipalities and NGOs in Austria, Italy, Germany, Croatia and Sweden. The project developed training for instructors who could go on to educate local service providers on first-step information for newly arrived migrants. The project partners were municipalities from different countries and NGOs working on different topics. They could each therefore contribute a unique perspective in the exchange.

Issue/Challenge and Goal/Assumption

In order for refugees and migrants to enter the educational system and/or labour market quickly, they need to learn basic language skills and knowledge about their new countries’ cultural and civic systems. In addition to these educational and training needs, many refugees suffer from war and violence-related traumas, while NGOs and municipalities often do not have sufficient knowledge to address these issues. The project therefore aimed to improve support for migrants and refugees and to find new ideas for their social inclusion.


How does it work

The project organised a series of training events on key competences in newcomer integration, with each event hosted by a project partner with expertise in the relevant training topic. Through these trainings, the project aimed to develop an efficient integration process based on:

  • Training on basic skills for migrants and refugees and preparing them for further studies/work
  • Educating new instructors and improving competences of professionals, including competence in dealing with trauma
  • Establishing trustful communication with refugees and migrants in their neighborhoods
  • Identifying, building relationships and including people who are suffering from war-related trauma and psychological instability and who are not in studies, in the labour market or socially active.
  • Involving more volunteers and NGOs in integration work

Trainings specifically focused on topics such as:

  • Intercultural knowledge and skills
  • Family learning – a model for education and training in which more than one generation of a family participate together in courses and learning
  • Recognising and overcoming trauma
  • Protection for vulnerable populations (e.g., trafficking victims)
  • Introduction to programmes and initiatives implemented by project partners



The project organised seven meetings, four of which focused on learning, training and teaching activities for professionals. Each meeting had a different thematic focus. The participants in these meetings were various kinds of professionals from the participating organisations—relevant decision-makers, teachers, connectors, instructors or specialists in the integration field. There were also transnational project meetings to manage and plan the project and follow up on the project’s guidelines. See the training materials



Evaluation of the project was done through:

  • Reports of meeting outcomes by participants
  • Follow-up on project activities by partners
  • Local testing of new ideas and methods developed through the project
  • Questionnaires
  • Strengths, Weaknesses, Opportunities and Threats (SWOT) Matrix


Who will benefit?

The project focused on providing better services for migrants and refugees through improved competence of professionals working with these groups. Indirectly, the project is expected to lead to new inclusive actions involving local communities and forming new social links.


Source of funding and Resources used

Funding for INTED came from the EU’s Erasmus+ programme, as part of Key Action 2 – Cooperation for Innovation and the Exchange of Good Practices.