This report presents the results of the JRC-led research on ‘ICT-enabled Social Innovation to support the implementation of the Social
Investment Package’ (IESI) conducted in partnership with the Directorate General for Employment, Social Affairs and Inclusion. The IESI
research is set out to help policymakers and practitioners use ICT-enabled social innovation to modernise welfare systems, provide
better and more efficient social services, and ultimately increase the wellbeing and quality of life of citizens.
The original research design, its theoretical framework and empirical findings contribute to the growing scientific interest on ICT-enabled
social innovation in the field of social policy reforms, within the scope of the implementation of the social investment approach.
Based on the analysis of evidence gathered through a documented collection of initiatives across the EU, the research also advances
a proposal for developing a methodological framework to assess the social and economic impact of ICT enabled social innovation. The
approach proposed is expected to support policymakers and relevant stakeholders in designing, monitoring and evaluating ICT-enabled
social innovation initiatives, which could be transferred, scaled-up and replicated across Europe.
Insights from the research contribute to the policy debate on the implementation of the European Pillar of Social Rights and the future
of the Welfare State in the EU.