When you send us a message by e-mail or through this contact form, your personal data is collected only to the extent necessary to reply.
In the case of an e-mail, if the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to.
In the case of a message sent via the above contact form, your data can be accessed by the team managing the contact form database, and by the service to which the query is directed. It will not be disseminated outside the boundaries of these services. Upon submission of your message, the system automatically stores it and sends a copy of your request by e-mail to the relevant JRC internal mailbox, depending on the topic and content of your message. The stored message will be erased within ten working days, and its e-mail copy will be kept in the relevant service e-mail archives only as a reference for further correspondence / audit. It will be deleted after termination of the legal period for conservation of electronic documents.
The reasons for using a contact form instead of providing you with an e-mail address are:
- to avoid as much as possible robot-generated spam,
- to better process your request by sending it to the proper JRC service,
- to alow you to send us a message without having to use an e-mail client.
If you have any questions about the processing of your e-mail or contact form request and related personal data, do not hesitate to include them in your message.