If you are fleeing the war in Ukraine and coming to the European Union, you will find key information about your rights with regard to crossing the border into an EU country, eligibility for temporary protection and applying for international protection, as well as the rights of travel inside the European Union.

This information is also available in:

Ukrainian | українська Russian | русский

 

 

 

Preparing to leave

If possible, please take valid travel documents with you when leaving. However, the lack of travel documents or medical documents (certificate of vaccination, COVID-19 test) should not be an obstacle to entering the EU.

All EU countries bordering Ukraine are allowing entry to all people fleeing the war in Ukraine on humanitarian grounds regardless of whether or not you have a biometric passport. This applies also to children. If you have Ukrainian nationality and a biometric passport, you can enter the EU by presenting your passport at the border. In all the other cases, EU countires will admit you on humanitarian grounds.

Your rights in the EU

Once you have crossed into the EU you have a number of options depending on your personal circumstances. The authorities will inform you accordingly about your rights.

1. You can be granted temporary protection

If you were permanently residing in Ukraine, and you left the country to escape war from 24 February 2022 onwards, you may be entitled to temporary protection in any EU country. Temporary protection will last for at least one year, this may be extended depending on the situation in Ukraine. Rights under the Temporary Protection Directive include a residence permit, access to the labour market and housing, medical assistance, and access to education for children. Anyone residing legally in the EU also has a right to open a basic bank account. You will also have the right to open a basic bank account.

2. You can apply for international protection in the EU

Beneficiaries of temporary protection have the right to make an application for international protection (asylum) at any time.

If you choose to do so, your temporary protection may be suspended while you have the status and rights of an asylum applicant. If at the end of the examination your asylum application is rejected and the current temporary protection is still in place in the EU, your temporary protection status will revive.

You should inform yourself about which practices the Member State applies in order to decide whether to ask for international protection in addition to a residence permit showing your temporary protection status.

3. You can request repatriation assistance

Irrespective of your nationality and right to international protection, if you were living in Ukraine and have fled the war, you should be able to cross the EU border. If it is safe to return to your home country, you should contact relevant authorities or organisations to help you get back.

For repatriation assistance, you should contact the embassy/consulate of your country of origin in the EU country where you are currently staying. The national authorities in this country can also help you to contact your embassy/consulate in case you encounter problems and may offer assistance for your repatriation.

Onward travel in the EU

In most cases, if you have fled the war in Ukraine you will be able to travel to other EU countries. For Ukrainians with a biometric passport this right comes from the visa free regime in place between the EU and Ukraine. If you come from a third country, you need to check whether your country of origin is on the list of third countries whose nationals are exempt from the requirement to have a visa.

Information about national authorities and free travel options

In this map by clicking on the country you will find useful information about: national authorities to contact for temporary protection; organisations active in helping those fleeing Ukraine, as well as how to contact them; free travel options; healthcare; and information on validity of driving licences.

The map also includes locations across the EU's Member States that show reception facilities, transfer hubs or offer further information about your travel and stay in the EU.

Austria

National contact details

Austrian Interior Ministry (DE)

Federal Agency for Reception and Support Services (DE/ EN)

Ministry of the Interior FAQ for people fleeing Ukraine (UK)

Public Employment Service: how to get a work permit (DE / UK / EN)

 

Key organisations helping on the ground

List of organisations (DE)

Facebook page to help people fleeing the war (DE)

Caritas Austria (DE)

Psychological support hotline (UK)

From Austria 0134301014

From abroad +43 6699665109

 

Free travel options

All public transport

Belgium

National contact details

Federal Government’s Information website (FR / NL / DE / EN/ UK) +32 24888888

Information by the Immigration office on temporary protection application for Ukrainians in Belgium (FR / NL / EN)

Federal Ombudsman (FR / NL / EN / UK)

Hotlines of the Embassy of Ukraine in Belgium

Reserve Line +32 23792115

General questions +32 23792160

Housing questions +32 23792112

 

Key organisations helping on the ground

Red Cross – Flemish community (NL / FR / EN) +32 15443407

Red Cross – French community (FR) +32 81771648

Agence Fédérale pour l’Accueil des Demandeurs d’Asile +32 22134411 (FR / NL / EN)

Serve the City Brussels (FR / NL / EN) +32 27343502

List of initiatives in Belgium – Belgians for Ukraine (EN)

Facebook page - Solidarity with Ukraine (EN)

PAG-ASA for victims of exploitation (EN / FR / NL) +32 25116464

 

Free travel options

SNCB/NMBS trains and Thalys

Bulgaria

National contact details

Government’s unified information portal on measures and actions related to the crisis in Ukraine (BG / UK / EN)

Information from the State Agency for Refugees (ENUK)

Registration points – Map with information (BG / UK / EN / RU)

Hotline numbers +38 029055555, +38 0322465075

Ministry of Foreign Affairs crisis hotline +35 929482404, email crisis@mfa.bg

 

Key organisations helping on the ground

Association of Ukrainian Organisations “Mati Ukraina” Facebook group (BG / UK)

 

Free travel options

BDZ trains

Croatia

National contact details

Ministry of Interior Homepage (HR / EN) email: privremena.zastita@mup.hr

Ministry of Interior webpage for Ukrainian refugees (HR / UK)

Ministry of Interior leaflet with dedicated information (HR)

Information on the activation of the temporary protection directive (HR)

 

Key organisations helping on the ground

Croatian Red Cross (HR / EN)

Hotlines and useful contact numbers (UK / HR)

UNHCR email hrvza@unhcr.org

IOM email iomzagreb@iom.int

 

Free travel options

People fleeing from Ukraine can use HŽ Putnički prijevoz trains free of charge with ‘solidarity tickets’ and with a “Help Ukraine Ticket”.

Cyprus

National contact details

Ministry of Interior Homepage (GR)

Information on the activation of the temporary protection directive (EN / GR)

Asylum Service website (EN / GR)
Civil Registry and Migration Department (EN / GR)
Ministry of Research, Innovation and Digital Policy Hotline (Monday-Friday 8h00-20h00) 1477, +35 722285777
 

Key organisations helping on the ground

Facebook group for Ukrainians seeking advice - Cyprus Refugee Council  (EN)

UNHCR Cyprus (EN)

Czechia

National contact details

Information for Ukrainian citizen fleeing the conflict (UK / CS)

Refugee Facilities Administration of the Ministry of the Interior (CS / EN / UK)

Ministry of Interior helpline +42 0974801802

Our Ukrainians – Official support website (CS / EN / UK / RU)

Embassy of Ukraine in Prague – Facebook page (UK)

 

Key organisations helping on the ground

We Stand Behind Ukraine (CS / EN / UK / RU)

Drive for refugees – To get transport from the border (CS / EN / UK)

Support Facebook Group (CS / UK)

Refugees Welcome (CS / EN)

Association for Integration and Migration (EN)

Organisation to Support Refugees (EN)

ADRA (Humanitarian and Development Organisation) (CS / EN)

CARE ČR (CS)

Czech Red Cross (CS)

Člověk v tísni (People in Need) (CS)

Diakonie ČCE (CS)

Caritas Czechia (CS)

Lékaři bez hranic (Doctors without borders) (CS)

 

Free travel options

RegioJet, Leo Express, České dráhy trains (https://www.cd.cz/info/aktuality/-36295/), Arriva transport, Prague public transport and public transport in the Central Bohemian Region.

Denmark

National contact details

Danish Immigration Service – (EN / UK)

Denmark immigration service dedicated webpage on how to apply for residence permit (EN), support to Ukraine (EN)

Danish Centre for the Ukrainian crisis (UK / EN)

 

Free travel options

People fleeing from Ukraine can use DSB trains free of charge.

Ukrainian cars can pass Öresundsbron (Denmark-Sweden bridge) without being charged.

Estonia

National contact details

Government Official Website for people fleeing the war (EE / EN / UK / RU)

Ministry of Interior Homepage (EN)

Ministry of Economic Affairs and Communications (EN)

Police and Border Guard Board Homepage (EE / EN / UK / RU)

Social Insurance Fund Homepage (EE / EN / RU) Hotline 1247

Government webpage with information for Ukrainian citizens (EE / EN / RU)

Youth Portal (EE / RU)

 

Key organisations helping on the ground

List of NGOs (EE / EN / RU)

Estonian Refugee Council (EE / EN / UK / RU) Hotline (every day 9h00-19h00)  +37 256782288 

Estonian Red Cross (EE)

Ukrainian Cultural Center (EE / EN / UK)

Mondo MTÜ (EE / EN)

 

Free travel options

Elron trains and Public Transport trains

Finland

National contact details

Finnish Immigration Service: Instructions for refugees arriving in Finland (FI / SV / EN / UK)

Finnish Immigration Service: Frequently asked questions (FI / SV / EN / UK)

Ministry of the Interior: Temporary protection (FI / SV / EN)

 

Key organisations helping on the ground

Finnish Red Cross (FI / SV / EN)

Finn Church Aid (FI / SV / EN)  

 

Free travel options

People fleeing from Ukraine can use Onnibus transports and VR trains free of charge.

They can also benefit from a 95% discount on net fares for one-way Finnair tickets from Warsaw, Krakow, Gdansk, Budapest and Prague to Helsinki.

France

National contact details

Government official information site (FR / UK)

Ukraine Embassy in France (FR/ UK) +33 187666612 (press 2 for Ukrainian)

Ministry of Interior’s information for Ukrainian citizens (FR / UK)

Paris Municipality (EN)

 

Key organisations helping on the ground

Secours populaire (FR) +33 144782100

Secours catholique (FR) +33 145497300

Croix rouge (FR) +33 144431100

 

Free travel options

SNCF and Thalys trains

Germany

National contact details

Federal Ministry of the Interior and Community: Germany4Ukraine (DE / UK / EN / RU)  

Federal Ministry of the Interior and Community: Government’s FAQs about entering and residing (DE / UK / EN)

 

Key organisations helping on the ground

Alliance of German aid organisations collecting donations for Ukraine (DE / EN)

UNHCR (DE)

German Red Cross (DE)

Aid organisation focusing on medical care (DE)

Caritas Germany (DE)

Diakonie Katastrophenhilfe (DE)

Pro Asyl (DE / EN)

Legal consultants (DE)

 

Free travel options

DB trains, ODEG trains, Thalys trains and all regional and local public transport

Greece

National contact details

Government’s webpage with information for Displaced Persons (GR / UK / EN)

Embassy of Ukraine in Greece (EN) Hotline +30 693276606

 

Key organisations helping on the ground

UNHCR (GR / EN / FR)

List of organisations (EN)

Hungary

National contact details

Hungarian Directorate General for Aliens Policing Information for people fleeing Ukraine (EN / UK)

Government hotlines

From Hungary 06 80310310

From Ukraine 0800 504546

From other countries +36 15501828, email menekultinfo@me.gov.hu

National Humanitarian Coordination Council - for Ukrainians near the Hungarian border: 1357 (one call is 500 forints/EUR 1.37)

Embassy of Ukraine Facebook page (UK)
 

Key organisations helping on the ground

Facebook group for accommodation (HU)

Hungarian Red Cross (HU)

The Hungarian Charity Service of the Order of Malta (HU)

Caritas Hungary (HU)

Migration Aid Facebook Page (HU)

Hungarian Helsinki Committee Information Page (EN)

Hungarian Association for Migrants (EN / UK / RU)

 

Free travel options

All MAV trains with a free "solidarity ticket", and all BKK public transport free of charge in Budapest.

Wizz Air supports Ukrainian refugees by offering them 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.

Ireland

National contact details

Irish Department for Justice Information about visa requirements (EN)

FAQs for travelling to Ireland (EN)

Government dedicated webpage with information about the Temporary Protection Directive (EN)

Citizens Information for International Protection (EN)

 

Key organisations helping on the ground:

Irish Refugee Council (EN)

 

Free travel options

Irish rail trains, Bus Éireann transportation and Expressway transportation

Italy

National contact details

Ministry of Foreign Affairs (IT)

Ministry of Interior (IT) Guide for Asylum Seekers  (EN)

National Civil Protection Department (IT / EN) - Cards with key information (IT / EN / UK / RU)

 

Key organisations helping on the ground

UNHCR (IT)

Italian Council for Refugees (IT)

Comunità di Sant’Egidio (EN / IT / RU)

Italian Red Cross (IT)

Caritas Ambrosiana (IT)

NGO AVSI (IT)

NGO AIBI (IT)

NGO Intersos Facebook Page (IT)

 

Free travel options

People fleeing from Ukraine can use Flixbus transportation, Marino Bus transportation and Trenord trains free of charge. They can also travel free of charge with Trenitalia group transport within a maximum of 5 days from entering Italy.

Latvia

National contact details

Information for Ukrainians coming to Latvia (LV / UK / EN / RU) – not an official website, but redirected from the Government’s website

City Council of Riga Hotline (24/7) +371 80000800

Information on free Healthcare state funded services (8h30-17h00) +371 80001234

 

Key organisations helping on the ground

Unified information helpline for Ukrainians in Latvia (24/7) +371 27380380

Telegram: t.me/ukrainelatvia

Hotline in Riga (24/7) +371 80000800

 

Free travel options

Latvijas dzelzceļš trains

Lithuania

National contact details

Interior Ministry information for people coming from Ukraine (EN / LT)

Migration Department (UK)

Eurodesk Lithuania (LT / UK / EN)

Migration issues hotline (every day 7h30-21h00) +370 52717112

Accommodation hotline (24/7) 1827 from Lithuania, +370 67722222 from abroad

Humanitarian assistance (24/7) +370 68498688

 

Key organisations helping on the ground

Social initiative Stiprus Kartu (UK / EN / LT)

Lithuanian Red Cross (LT)

Lithuanian Caritas (EN / LT)

National Volunteer Support Coordination Center (LT / EN / UK)

Maltieciai (EN / LT)

Work in Lithuania (EN)

 

Free travel options

LTG trains and Vilnius buses

Luxembourg

National contact details

Government’s information on reception of Ukrainian refugees (FR / EN with forms in FR / EN / UK / RU)

Ministry of Foreign Affairs (FR / EN)

Information of the temporary protection shelter for initial reception (UK / FR / EN)

For consular questions from people leaving or in transit from Ukraine +35 224782386

 

Key organisations helping on the ground

LUkraine, Ukrainian community in Luxemburg (UK / EN)

Red Cross - FAQ for Ukrainian refugees (EN/ FR/ DE), email wellkomm@croix-rouge.lu (in FR / EN / DE / UK / RU)

Médecins du monde: for medical help (FR) +35 28892371

Caritas Luxemburg (FR / EN)

 

Free travel options

All public transport

Malta

National contact details:

Ministry of Home Affairs Information for Ukrainians refugees (EN)

Netherlands

National contact details

Information on webpage from the Ministry of Justice and Security (NL / EN)

Inmigration Service (NL / EN)

Emergency reception centres:

Utrecht, Jaarbeurshal 7 (EN), Amsterdam, Central Station (EN), Maastricht, Sporthal Glanerbrook (EN) and Eindhoven, Microlab Strijp-S (EN).

 

Key organisations helping on the ground

Overview of organisations helping on the ground (NL)

Vluchtelingenwerk (Refugee Council) (NL / UK)

Refugee Help (EN / NL / UK / RU)

 

Free travel options

NS trains, Thalys trains and all public transport

Poland

National contact details

Government’s information for Ukrainian citizens (PL / UK / EN / RU)

FAQ (PL / EN / RU)

Government platform for support (PL / UK / EN)

Helpline of the Office for Foreigners +48 477217575

Helpline for victims of the war (24/7) +48 222309900

Helpline for those in danger of human trafficking +48 226280120

Helpline for the Ukrainians seeking medical help (24/7) +48 807190590

Border Guard - for rules of crossing the border (PL) +48 825685119

Helpline for Polish citizens and holders of the Pole's Card +48 225238880

Information points and helplines (EN / UK)

 

Key organisations helping on the ground

Polskie Centrum Pomocy Międzynarodowej (Polish Center for International Aid) (EN / PL)

Polska Akcja Humanitarna (Polish Humanitarian Action) (EN)

Caritas Polska (PL)

Polish Red Cross (PL)

Fundacja Ocalenie (EN / PL)

Polska Misja Medyczna (Polish Medical Mission)  (EN)

UA SOS (EN / UK / PL / RU)

Useful information about support in Krakow (EN)

You have a friend in me (EN / UK / PL)

SOS Ukraine (PL / UK)

Refugees Welcome Polska (PL / EN / RU)

Narodowy Instytut Muzyki i Tańca (National Institute of Music and Dance) (PL)

Foundation for Polish-Ukrainian Cooperation (EN / PL / UK / RU)

 

Free travel options

People fleeing from Ukraine can use free of charge:

They can also benefit from discounted tariffs with LOT Airlines.

 

Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.

 

Uber also offers unlimited free trips between the Ukrainian border and Polish cities.

Portugal

National contact details:

Dedicated government website (PT / EN)

Information for people arriving in Portugal from Ukraine (PT / EN)

Information on International Protection (EN)

Information on International Protection for unaccompanied minors (EN)

List of public services by region (EN)

Asylum Information Database (EN)

National Line against Trafficking in Human Beings (PT) +35 1964244281

email dcinv.unidadeantitrafico@sef.pt

 

Key organisations helping on the ground

Ordem de Malta Portugal (PT)

Amnistia Internacional Portugal (PT)

Consultores inmobiliarios pela Ucrania - Facebook group (PT)

Portuguese Red Cross (PT)

 

Free travel options

CP – Trains of Portugal

Romania

National contact details:

Government website with information for help to Ukrainians (RO / UK / EN)

Web support and information platform for people fleeing the war  (RO / UK / RU / EN)

Infoline +40 219590

General inspectorate for immigration (RO / EN) +40 214107513

 

National Line against Trafficking in Persons

From Romania 0800 800 678

From abroad +40 213133100

 

Key organisations helping on the ground

UNHCR Romania (EN) Hotline +40 723653 651

Romanian National Council for Refugees (UK) Hotline +40 730073170

IOM (EN / UK)

Dopomoha Platform (UK / RO / EN)

Hotline for psychological support +40 745139747

 

Free travel options

People fleeing from Ukraine can use CFR trains free of charge with a “Help Ukraine Ticket”, and STB shuttle bus.

They can also use Romfour shuttle bus from station to station free of charge. Romfour organises bus transport to Italy and other European cities.

Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.

They can also benefit from free Flixbus transportation from Romanian border cities to elsewhere in Europe.

Slovakia

National contact details

Government’s Information for Ukrainians entering the Slovak republic (SK / UK / EN)

Ministry of the Interior hotlines for Ukrainian speakers +421 513816111 and +421 259765111

Permanent service of the Ministry of the Interior +421 248593312

Ministry of Transport and Construction (UK)

Ministry of Education, Science, Research and Sport (SK / EN)

Košice region hotline +421 2800222550, e-mail pomocukrajine@vucke.sk

 

Key organisations helping on the ground

IOM (SK / UK / EN / RU)

NGO Človek v ohrození  (People in need)  (SK / EN) Infoline +421 917239708

NGO Sme spolu (Slovak – Ukrainian NGO)  (UK / SK / EN) Hotline +421 911201889

NGO Iniciativa Kto pomoze Ukrajine (NGO Initiative to help Ukraine) (UK / EN)

NGO Magna (EN)

Slovak Red Cross (UK / SK / EN)

Dental health care (EN / SK / UK)

Ukraine-Slovakia Help (UK / SK / EN) Hotline +421 911201889 (Telegram, WhatsApp or Viber), email: ukrajina.sk.sos@gmail.com

Človek v ohrození (People in Need) Facebook page (SK)

Human Rights League (SK / EN)

Mareena Facebook group (SK)

NGO Nadácia Integra (SK)

NGO Úsmev ako dar (Smile as a gift) (SK / EN / UK)

Greek Catholic Eparchy Kosice (SK / UK)

 

Free travel options

People fleeing from Ukraine can use ZSSK trains free of charge.

Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.

Slovenia

National contact details:

Government’s website, including information on entry into the country and international protection (SL / UK / EN)

Government Hotline (8h00-18h00)

From Slovenia 0804142

From abroad +386 14787530, e-mail info.ukrajina@gov.si

 

Free travel options

Slovenske železnice trains

Spain

National contact details

Spanish Agency for the International Cooperation and Development webpage (ES)

Ministry of the Interior’s webpage (ES), with information on temporary protection

Ministry of Inclusion, Social Security and Migration Hotline +34 910474444  (ES / UK)

Asylum Office (ES)

State Reception Network for people fleeing the war – List of contact details (ES / UK)

National Line against Trafficking in Persons

From Spain +34 900105090, email trata@guardiacivil.es

Spanish government: recommendations (ES)

 

Key organisations helping on the ground

Spanish Red Cross (ES)

Cáritas (ES)

Comisión Española de Ayuda al Refugiado (ES)

Medicos del mundo (ES)

Aldeas Infantiles (ES)

 

Free travel options

Renfe trains

Sweden

National contact details

Swedish migration agency (EN), with information on temporary protection

 

Key organisations helping on the ground

Swedish Red Cross (SV)

 

Free travel options

Stena Line transport and Stockholm public transport

EU-wide response

EU-wide information on legal assistance

CCBE EU-wide list of contact points for legal assistance (UK / EN)

European Council on Refugees and Exiles - Overview of national measures in response to arrivals from Ukraine (EN)

 

EU-wide organisations helping on the ground in EU Member States

IOM (EN)

UNHCR (EN)

UNICEF (EN)

European NGO Platform on Asylum and Migration (EN) – List of members (EN)

European Council on Refugees and Exiles (EN)

Refugees Welcome International (EN)

European Guardianship Network assistance to orphans and unaccompanied children (EN)

European Disability Forum (EN)

International Catholic Migration Commission (EN)

International Committee of the Red Cross (EN)

Save the Children (EN)

Terre des Hommes (EN)

Hospitality Helps (UK / EN)

Science for Ukraine (EN)

Ukraine Shelter (EN / UK)

United for Ukraine (EN / UK)

International Rescue Committee (EN)

 

Organisations fighting against Human Trafficking:

Missing Children Europe (UK / RU / EN)

Hotline from the EU 116000

From outside the EU +31 (0)888009000

 

Free air transfers from Moldova to EU countries

UNHCR (EN

Government of Moldova (EN / UK)

 

Table updated 1 June 2022

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