Consumer protection

Consumer protection policies, strategies and statistics.

Consumer strategy

Consumer strategy

The European consumer agenda is the European Commission's strategic vision on consumer policy.

Our partners on consumer issues

Our partners on consumer issues

  • The European Consumer Consultative Group (ECCG)
  • Consumer expert groups
  • National consumer organisations
  • European and international consumer organisations
    • Evidence-based consumer policy

    Evidence-based consumer policy

  • Consumer scoreboards
  • Market monitoring
  • Consumer and retailer surveys
  • Market studies
  • Behavioural research
  • Consumer complaints statistics
    • Consumer issues in other policies

    Consumer issues in other policies

    EU policy areas with a direct effect on the rights of European consumers, such as banking, public services, passenger right, communications and energy.