Consumer protection

Consumer protection policies, strategies and statistics.

Consumer strategy

The European consumer agenda is the European Commission's strategic vision on consumer policy.

Our partners on consumer issues

The European Consumer Consultative Group (ECCG)
Consumer expert groups
National consumer bodies
European and international consumer organisations

Evidence-based consumer policy

Consumer scoreboards
Market monitoring
Consumer and retailer surveys
Market studies
Behavioural research
Consumer complaints statistics

Consumer issues in other policies

EU policy areas with a direct effect on the rights of European consumers, such as banking, public services, passenger right, communications and energy.

Consumers

Consumer rights
Shopping
Financial products and services
Unfair treatment
Energy
Resolve your consumer complaint
Enforcement of consumer protection
CE marking and product safety
Sustainable consumption
Product safety