Evidence-based consumer policy

Knowing consumer markets and consumer behaviour in the EU helps the European Commission make better policies.

Consumer scoreboards

Consumer scoreboards

Tracking market functioning and the performance of relevant institutions from a consumer perspective.

Market monitoring

Market monitoring

Consumer market monitoring survey.

Consumer and retailer surveys

Consumer and retailer surveys

Results of surveys relating to cross-border trade and consumer protection.

Market studies

Market studies

Research enables the European Commission to find out how well a particular sector works for consumers.

Behavioural research

Behavioural research

Behavioural insights help policymakers in the EU understand how consumers process information and make decisions.

Consumer complaints statistics

Consumer complaints statistics

The consumer complaints database collects harmonised EU statistics on consumer complaints and inquiries.