Evidence-based consumer policy

Knowing consumer markets and consumer behaviour in the EU helps the European Commission make better policies.

Tracking market functioning and the performance of relevant institutions from a consumer perspective.

Consumer market monitoring survey.

Results of surveys relating to cross-border trade and consumer protection.

Research enables the European Commission to find out how well a particular sector works for consumers.

Behavioural insights help policymakers in the EU understand how consumers process information and make decisions.

Complaints data 2006-2018