New Deal for Consumers

In his State of the Union address of 13 September 2017, the Commission President Jean-Claude Juncker announced the “New Deal for Consumers”, which aims at strengthening enforcement of EU consumer law amid a growing risk of EU-wide infringements. 

Delivering on this commitment, on 11 April 2018, the Commission adopted the New Deal for Consumers package composed of two proposals for Directives and a Communication:

  • COM(2018) 183: Communication on the New Deal for Consumers.
  • COM(2018) 184: A proposal on representative actions for the protection of the collective interests of consumers and repealing the Injunctions Directive 2009/22/EC ('Representative Actions Proposal'). This proposal aims at improving tools for stopping illegal practices and facilitating redress for consumers where there are widespread infringements of their rights.
  • COM(2018) 185: A proposal to amend Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products offered to consumers, Directive 2005/29/EC concerning unfair business-to-consumer commercial practices and Directive 2011/83/EU on consumer rights ('Proposal on better enforcement and modernisation). This proposal aims at improving the enforcement and modernising EU consumer legislation in light of market developments, in particular the digital economy.

You can find here five Factsheets explaining what the New Deal for Consumers is about.

The draft Directive on better enorcement and modernisation was provisionally agreed by the European Parliament and the Council in April 2019. The final adoption is expected in autumn 2019. The work on the second –  Representative Actions – proposal continues in the European Parliament and Council.

Link to the provisionally agreed draft Directive on better enforcement and modernisation.

Citizens' Dialogues on the New Deal for Consumers

Citizens' Dialogues on the New Deal for Consumers

Citizens' Dialogues on the New Deal for Consumers

A series of events in the Member States to explain what the EU is doing for consumers and to listen to their views on how the EU can tackle their concerns.

Directives covered by the New Deal for Consumers legislative proposals

Impact assessment and evaluation (Fitness Check)

The legislative proposals of the New Deal package were based on an Impact Assessment and followed a comprehensive evaluation (Fitness Check).  

The Impact Assessment included a public consulation:

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The adoption of the package follows a comprehensive evaluation of the EU consumer law directives, results of which were published on 29 May 2017.

This evaluation – the Fitness Check –  assessed whether the current consumer and marketing law directives are still ‘fit for purpose’. A specific evaluation of the Consumer Rights Directive 2011/83/EU  was conducted in parallel. 

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Documents