EU rules on package travel

Package travel and linked travel arrangements directive

The EU rules provide protection for travellers that booked pre-arranged package holidays and self-customised packages, where the traveller chooses different elements from a single point of sale online or offline. The rules also provide limited protection for linked travel arrangements, which is when for example the traveller books a flight on a website and is then invited to book a hotel on a different website. 

Following an update that took effect on 1 July 2018, the Directive on Package Travel and linked travel arrangements is now better adapted to modern-day travel booking methods and provides stronger consumer rights.

Consumer protection and passenger rights
27 February 2018Mobility and TransportJustice and Consumers

Consumer protection and passenger rights

Notice to stakeholders

EU rules on timeshare

Under EU rules on timeshare, long-term holiday product, resale and exchange contracts

  • traders must provide detailed information (on price, description of the produce, length of stay, right of withdrawal etc.) to consumers in good time, in advance
  • consumers may withdraw from a contract within a "cooling-off" period of 14 calendar days and traders can never ask them for any form of advance payments or deposits during that period.
  • protection also covers some newer products on the market and contracts which had not been covered by the previous timeshare directive
  • EU countries must inform consumers of the national law transposing the directive and provide for appropriate penalties against traders who fail to comply with these rules. EU countries must also encourage the development of adequate and effective out-of-court complaints and redress procedures for the settlement of consumer disputes

Evaluation

DownloadPDF - 2.3 MB

The European Consumer Centres Network prepared guidance for consumers on a number of topics, including timeshare.

Documents