Consumer rights

Your rights regarding shopping, telecoms, internet, financial products and services, unfair treatment, energy supply, consumer dispute resolution.

Financial products and services

Practical and policy information related to consumer financial products and services.

Unfair treatment

Practical and policy information on consumer rights relating to unfair treatment.


Practical and policy information for consumers relating to energy supply, bills, contracts and complaints.

Resolve your consumer complaint

Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.

Enforcement of consumer protection

Enforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.

CE marking and product safety

Advice for consumers on product safety and CE marking.

Sustainable consumption

Policy-relevant insights on the consumers' engagement in the circular economy

Product safety

Rules on ensuring non-food product safety in the EU, search for dangerous products.