Your rights regarding shopping, telecoms, internet, financial products and services, unfair treatment, energy supply, consumer dispute resolution.
Practical and policy information related to consumer financial products and services.
Practical and policy information on consumer rights relating to unfair treatment.
Practical and policy information for consumers relating to energy supply, bills, contracts and complaints.
Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.
Enforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.
Advice for consumers on product safety and CE marking.
Policy-relevant insights on the consumers' engagement in the circular economy
Rules on ensuring non-food product safety in the EU, search for dangerous products.