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A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.
Alternative dispute resolution allows consumers and traders settle disputes quickly and inexpensively without going to court.
The European Consumer Centres Network (ECC-Net) is a network of offices offering advice and assistance to consumers in every EU country, Iceland and Norway.
A streamlined system for bringing consumer disputes to court where the trader is in a different EU country