Role of the ECC-Net

The European Consumer Centres Network (ECC-Net) is a network of consumer centres in the EU, Iceland and Norway.

It provides information on consumer rights and assists in resolving disputes when the consumer and trader involved are based in 2 different European countries.

If you live in the EU, Iceland or Norway, the European Consumer Centre in your country can

  • explain your rights as a consumer
  • help you to settle a dispute with a seller based in another EU country (or Iceland or Norway)
  • tell you who to contact if they can't help

Find the consumer centre in your country

 

Austria

Italy

Belgium

Latvia

Bulgaria

Lithuania

Croatia

Luxembourg

Cyprus

Malta

Czech Republic

Netherlands

Denmark

Norway

Estonia

Poland

Finland

Portugal

France

Romania

Germany

Slovakia

Greece

Slovenia

Hungary

Spain

Island

Sweden

Ireland

United Kingdom

 

Consumer guidance

The European Consumer Centre Network also publishes guidance and advice on common consumer problems, such as

Documents

DownloadPDF - 18 MB
DownloadPDF - 9.4 MB