ECC Net and COVID-19

ECC Net is playing a significant role advising consumers in the context of the coronavirus. Find out more at this link  ECC Net and COVID-19

Information on what consumers can do when travel or events are cancelled because of COVID-19 can be found at this link FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19

If you need assistance, find your local ECC's contact details below.

How ECC Net works

If you live in the EU, Iceland, Norway or the UK, the ECC in your country can

  • explain your rights as a consumer
  • help you settle a dispute with a seller based in another EU country (or Iceland or Norway)
  • tell you who to contact if they can't help

ECC Net is a network of independently-managed offices co-funded by the European Commission. 

Contact ECC Net

You must contact ECC Net in the country where you live.

Austria

Italy

Belgium

Latvia

Bulgaria

Lithuania

Croatia

Luxembourg

Cyprus

Malta

Czech Republic

Netherlands

Denmark

Norway

Estonia

Poland

Finland

Portugal

France

Romania

Germany

Slovakia

Greece

Slovenia

Hungary

Spain

Iceland

Sweden

Ireland

United Kingdom

 

 

Casehandling overview

In 2020, ECC Net celebrates its 15th anniversary. It has already helped over 1,000,000 consumers.

ECC Net 15th Anniversary logo

Key case handling statistics of ECC Net in 2019

Consumer guidance

The European Consumer Centre Network also publishes guidance and advice on common consumer problems, such as

Documents

DownloadPDF - 18 MB
DownloadPDF - 9.4 MB