The role of enforcement authorities

National authorities in individual countries are responsible for the enforcement of EU consumer protection laws. The European Commission, however, coordinates the cooperation between these authorities.

Through coordinated action, national authorities can stop traders who operate in several EU countries using unfair and illegal commercial practices.


What sanctions can be imposed?

The enforcement of EU consumer law, including sanctions and penalties, takes place at a national level.

Possible measures include

  • taking action to prevent further breaches
  • imposing fines
  • closing down websites

Examples of coordinated enforcement

In 2015, 5 major car rental companies agreed to significantly review how they deal with consumers in 2015

Press release - Commission works with European consumer authorities to better enforce consumer rights in the car rental sector

In 2014, major platforms and game developers associations committed to price transparency and transparent marketing to children about in-app purchases and online games.

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