Product safety

Rules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.

Shopping in the EU

Information on your rights when shopping in the EU.

Scams related to COVID-19

Actions of the Consumer Protection Cooperation Network (CPC) on rogue traders during the COVID-19 outbreak

Enforcement of consumer protection

Enforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.

Unfair treatment

Information on consumer rights relating to unfair commercial practices, unfair prices, etc.

Consumer financial products and services

Information on opening a bank account, transferring money or taking a loan.

Internet and telecoms (roaming, data protection, online content)

Information on your rights when it comes to accessing and using telecommunications, internet and online services.

Video resources for consumers

Resources for consumers on topics such as sustainable consumption, data protection, internet safety, and financial literacy.

Resolve your consumer complaint

Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.