Shopping in the EU

Information on your rights when shopping in the EU.

Consumer financial products and services

Information on opening a bank account, transferring money or taking a loan.

Unfair treatment

Information on consumer rights relating to unfair commercial practices, unfair prices, etc.

Resolve your consumer complaint

Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.

Internet and telecoms (roaming, data protection, online content)

Information on your rights when it comes to accessing and using telecommunications, internet and online services.

Product safety

Rules on ensuring non-food product safety in the EU, search for dangerous products.

Scams related to COVID-19

Find information and advice on scams related to COVID-19.